Engineering Dispatch

Facilities Las Vegas, Nevada


Description

JOB DESCRIPTION

 

JOB TITLE:                             ENGINEER, DISPATCH

DEPARTMENT:                       FACILITIES

STATUS:                                  FULL TIME

REPORTS TO:                        DIRECTOR OF FACILITIES

RATE:                                     

 

JOB SUMMARY:

Using excellent customer service skills, answer calls from both guests and Team Members.  Collecting details regarding the issues and dispatching our Engineering team utilizing our computer-based program in a timely manner. 

ESSENTIAL JOB FUNCTIONS:  

  • Answer incoming calls concerning maintenance and repairs needed
  • Input call details into the computer utilizing our computer-based program
  • Assign work orders through our computer-based program in a timely manner
  • Effectively communicate details of work orders and follow up through to completion
  • Monitor alarm system and effectively report alarms and areas as they appear
  • Maintain dispatch log of all activities performed throughout the day
  • Notify Supervisors of parts and inventory needs
  • Ensure customer satisfaction
  • Follow lawful direction from Upper Management
  • Understand and follow work and safety rules and procedures
  • Interact well with others and be a positive influence on Team Member morale
  • Responsible for adhering to all company and departmental policies and standards
  • Other duties as assigned

 

QUALIFICATIONS:  

  • Previous experience with two-way radios and multi-line phones
  • Working knowledge of Windows based computer systems
  • Ability to read and comprehend instructions and information
  • Must be flexible, detail oriented, able to prioritize and able to multi-task effectively
  • Must be able to work in a fast paced, changing environment with multiple distractions and meet timelines
  • Must uphold appearance standards
  • Ability to problem solve and strategize for better solutions
  • Work varied shifts, including weekends and holidays

 

EDUCATION and/or EXPERIENCE:

  • High School graduate or equivalent
  • Must be 21+ years old
  • One (1) year experience, preferably in a Hotel/Casino environment

PHYSICAL, MENTAL AND WORK ENVIRONMENT:

  • Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
  • Manual dexterity to operate job related equipment
  • Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping.
  • These tasks include the maintenance and care of assigned area. Constant contact with fellow team members
  • Ability to stand and walk for prolonged periods of time