National Customer Field Service Associate

Monitoring / Surveillance Mississauga, Ontario


Description

The Chubb Fire & Security Difference...

Service Excellence

Technology leadership

Focus on Quality

National Coverage

Single Point of Contact

A Name You Can Trust

Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced solutions to many of the most demanding security and life safety requirements across the country. Our coast-to-coast coverage is provided through a team of experts sharing a common focus on service excellence. Our proven capabilities yield the ultimate in peace of mind to those that we serve.

Role Summary:

Chubb is currently recruiting a National Customer Field Service (NCFS) Associate based out of our Mississauga branch. The role is accountable for productivity and customer satisfaction by answering service requests from customers via calls and/or emails in order to complete work orders. Resolution may be completed by the team member’s own trouble-shooting or by dispatching a technician (then following up on the work order) to ensure customer satisfaction.

Key Job Responsibilities:

  • Answering customer and technician's  calls in a timely manner
  • Basic system trouble-shooting in-order to resolve issues to customer’s satisfaction
  • Create work orders (and request purchase order numbers) as required.
  • Discuss/review billable charges to customers as applicable.
  • Schedule and dispatch technicians for service calls.
  • Organize annual inspections and meet monthly targets of completion
  • Track the completion of service requests and ensure appropriate backlog management
  • Use of customer portals as required to report activities
  • Morning or afternoon staggered shift  


Qualifications:

  • High school diploma or equivalent GED
  • 1+ year of call center experience
  • Proficient Microsoft Office skillset required (Outlook, Excel, Word, PowerPoint)
  • Bilingually fluent in English and French (written and spoken) will be valued

More about the position:

  • Previous experience in the fire and/or security industry, building technologies, or similar  would be an asset
  • Time Management and Organizational skills
  • Excellent problem-solving skills
  • Highly organized and able to work under pressure
  • Adaptable to changing environments
  • Strong interpersonal skills and effective at building relationships - with a demonstrated client service orientation
  • Self-motivated with a genuinely positive outlook

Our offerings include 

Competitive compensation and benefit package 

RRSP matching 

Employee Discounts 

Learning and Development opportunities 

Reward and Recognition Program 

A culture of performance & accountability 

A supportive and positive team environment

Background Check Requirements:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

  • Criminal Background Check
  • Reference Check

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. 

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.