Team Lead - Expert Onboarding

Content Management New Delhi, India


Team Lead – Expert Onboaring
Expert Management, Delhi

Job description

We are seeking young, bright, and passionate candidates to join us as Team Lead – Expert Onboarding. In this role, the candidate is expected to lead a team of 4-5 people to manage onboarding workflow of content creators (Subject Matter Experts, aka Experts) by driving data backed digital marketing campaigns. An ideal candidate is a street smart, outgoing professional with experience in target driven roles like marketing, and should have exposure to managing customer onboarding and engagement campaigns.

Roles & Responsibilities:

  • Lead a team of 4-5 people that manages digital marketing campaigns intended to onboard content creators (freelance subject matter experts, aka experts) for Chegg's Q&A service
  • Conceptualize and build digital campaigns via email marketing tools, SMS, OBD, social media channels etc., and report on performance metrics
  • Campaign automation
  • Derive actionable, meaningful insights from large data sets to conceptualize, design and execute (Expert) onboarding programs aimed at training and activating accounts of newly hired experts
  • Play the role of a mentor cum coach for his/her team members. Be a people's leader!
  • Be an active advocate for process/product enhancements – Identify, size, and articulate challenges; drive solution implementation

Must Have Skills:

  • 5 years' experience in B2C marketing function, preferably with a digital service/ecommerce organization
  • 3 years' hands-on experience in executing/managing marketing campaigns via different online/offline channels (email marketing, marketing via community platforms like WhatsApp/Telegram, SMS marketing, OBD marketing, Social Media marketing etc).
  • Proven experience of leading medium sized teams (direct reports)
  • Data analytics - Ability to analyze large datasets on SQL/Excel to identify action items
  • Agility - Open to multitasking, taking up new challenges, everyday
  • Tech savvy
  • Experience with CRM tools like salesforce, Zoho etc will be an added advantage.

Good to have skills:

  • Web analytics tools like Adobe Analytics, Google Analytics.
  • Experience with CRM tools like Zoho, Salesforce etc

 Other Requirements:

  • MBA from a reputed institute
  • Proven leadership experience

What is Chegg?

An ‘always on’ digital learning platform.
Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
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Chegg is an equal opportunity employer
❝Join our cause as we revolutionize the way students study online. Be a part of Chegg® to make a difference in students’ lives.❞