Customer Service Specialist

Customer Service San Francisco, California


Description

JOB DESCRIPTION


Cheetah Technologies is revolutionizing the way restaurants and small businesses function in the foodservice distribution industry.


“We started Restaurant Cheetah to help food service businesses flourish by making it effortless to receive your food and supplies at the lowest possible costs. We’re bringing transparency to the foodservice distribution industry.”


The Customer Success Specialist will be an integral part of our operations – focused on providing excellent customer service to drive retention. We service small businesses and the key to success is repeat orders and delighting customers. We are looking for an energetic, motivated employee who loves to solve problems, sift between online systems and interact with dynamic customers. We are a fast-paced, rapidly growing startup and we need a specialist who thrives in demanding, complex, changing environments.

What you will be doing:

  • Resolving any and all of customers inquiries by phone, email, and text
  • Managing and prioritizing multiple tasks cohesively
  • Working with great teammates to provide exceptional service
  • Having fun, this is not your average call-center environment 

Schedule: 5 shifts a week

Compensation: $19.25 per hour


What you get:

- Full Benefits included (Medical, Dental and Vision)

- Being part of a great work family

- Growing with an incredible company!


Requirements:

- True passion to make people happy

- Problem-solving attitude

- Feeling comfortable to follow multiple changing tasks under time constraints

- Multi-tasking abilities

- Comfortable working with multiple computer systems

- Previous usage of Zendesk HUGE benefit


HUGE PLUS IF YOU HAVE EXPERIENCE AND OR KNOWLEDGE OF THE FOOD INDUSTRY