Associate Vice President, AI Operations

About Chartis

Chartis comprises 1,000 professionals who value working for a purpose-driven organization, people who have committed their careers to helping providers, payers, technology innovators, retail companies, and investors create and embrace solutions that reshape healthcare for the better. We work with over 900 clients annually to help make US healthcare more affordable, accessible, safe, and human.

Through our family of brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—we have created a culture that prioritizes respect for our clients, commitment to each other, and unwavering integrity. From physicians, nurses, healthcare executives, and community health leaders to strategists, digital advisors, transactions experts, and healthcare futurists, we bring a diverse set of perspectives to assess healthcare challenges from every angle.

Believing in what we do helps us attract and retain the best and brightest because the work we do every day makes a meaningful impact. This theme of believing in a better way forward is woven into our brand, Believe in better.

Chartis has offices in Boston, Chicago, New York, San Francisco, Washington D.C., and Nashville. Remote work is allowed. #LI-Remote

Role Overview

We are seeking a motivated and experienced AVP, AI Operations to lead our AI adoption strategy and manage across our portfolio of internal AI initiatives. This role is pivotal in driving the adoption, integration, and optimization of AI technologies across the firm, ensuring they deliver measurable value. As the chief evangelist for AI within the firm, the AVP will lead cross-functional collaboration across knowledge management, learning, analytics, and other departments to develop a cohesive AI strategy, oversee the secure and effective rollout of AI tools, and maximize the return on our AI investments. This position requires an experienced leader who can balance strategic planning with hands-on execution, ensuring that AI capabilities are seamlessly embedded into the firm's operations for long-term impact.

This role will be part of our Analytics function, reporting to the Chief Technology Officer.

Responsibilities

• Lead and manage the evaluation, deployment, adoption, and scaling of AI tools and services across the firm, ensuring smooth and compliant implementation
• Develop and oversee our internal AI product portfolios, managing internal applications and assessing potential areas of opportunity
• Collaborate with cross-functional teams, including Knowledge Management, Learning, and Analytics, to develop and deploy AI-driven solutions, and create metrics to track adoption and ROI
• Evaluate emerging AI technologies and trends, making recommendations to enhance firmwide AI capabilities.
• Establish and enforce AI responsible use guidelines to ensure ethical and secure AI practices
• Serve as an AI evangelist, strategic advisor, and business analyst, helping teams understand and leverage AI for operational and competitive advantage.
• In collaboration with our Learning team, design and deliver training and support programs to maximize AI adoption and effectiveness across the organization

Qualifications and Desired Skills

• 10+ years of experience working in a technology or professional services environment.
• Bachelor’s degree required (ideally in a technical field); Advanced degree preferred (e.g., MBA, MA, MS, etc.)
• Previous experience in a leadership role within a large healthcare, technology, or professional services organization. Background in product management, software development, or analytics is preferred
• Proven experience in AI operations, Analytics, or Process Improvement, with a focus on overseeing the deployment of technology-enabled solutions
• Strong understanding of AI technologies and their applications in a business context. Experience with AI tools such as Copilot for Microsoft 365, ChatGPT, Perplexity, Glean, etc. preferred
• Excellent written and verbal communication skills, with the ability to collaborate effectively across diverse teams
• Strong project management skills, with the ability to oversee multiple initiatives simultaneously
• Role location is flexible; must be able to travel occasionally to firm and department meetings
• Passion for materially improving the delivery of healthcare in the world

Salary range: $165,000-$180,000, plus may be eligible for an annual discretionary bonus. The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Chartis offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits.

At Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.