Business Process Consultant, Epic Hospital Billing

About Chartis

Chartis comprises 1,000 professionals who value working for a purpose-driven organization, people who have committed their careers to helping providers, payers, technology innovators, retail companies, and investors create and embrace solutions that reshape healthcare for the better. We work with over 900 clients annually to help make US healthcare more affordable, accessible, safe, and human.

Through our family of brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—we have created a culture that prioritizes respect for our clients, commitment to each other, and unwavering integrity. From physicians, nurses, healthcare executives, and community health leaders to strategists, digital advisors, transactions experts, and healthcare futurists, we bring a diverse set of perspectives to assess healthcare challenges from every angle.

Believing in what we do helps us attract and retain the best and brightest because the work we do every day makes a meaningful impact. This theme of believing in a better way forward is woven into our brand, Believe in better.

Chartis has offices in Boston, Chicago, New York, Washington D.C., and Nashville.

Remote work is allowed for this position. Some travel might be required. #LI-Remote

Role Overview

Chartis is seeking a Business Process Consultant with 5+ years of Epic Hospital Billing leadership experience to join our Revenue Cycle Transformation Practice. As a Business Process Consultant, you’ll design solutions and workflows aimed at improving hospital billing functionality for our clients. You will primarily work with organizations using Epic’s EHR software and will help advise on and implement best practices pertaining to Epic’s HB and HB Claims applications. You’ll lead efforts to gather business requirements, design workflows, and optimize patient-facing functions. The role involves close collaboration with executive leadership, IT, and cross-functional teams to align hospital billing strategies with broader revenue cycle and organizational goals.

Responsibilities

l      Workflow Analysis and Design: Evaluate our clients’ current billing processes. Identify inefficiencies, gaps, or compliance issues. Design future-state workflows aligned with Epic’s best practices. 

l      System Configuration: Advise IT teams on best practices for configuring Epic’s HB and HB Claims modules to support business needs. When needed, complete in-system configuration/build.

l      Stakeholder Collaboration: Partner closely with clients’ revenue cycle staff, compliance, IT, and clinical departments. Translate operational needs into Epic system solutions.

l      Optimization and Reporting: Develop and/or monitor key performance indicators (KPIs) for billing accuracy. Recommend ongoing improvements and system tweaks. Build and/or guide HB/HB Claims reporting efforts using Clarity, Caboodle, Reporting Workbench, etc.

l      Testing and Validation: Guide and support testing efforts (unit, integrated, user acceptance testing, etc.).

l      Regulatory and Compliance Guidance: Ensure billing processes adhere to CMS, HIPAA, and payer-specific regulations. Support audits or documentation needs as they arise.

l      Project Management: Develop and manage project plans, anticipate and resolve issues, facilitate change management, and present project status updates to leadership. Develop and lead peers and/or team members through successful end-to-end work plan creation and management.

l      Client Communication: Create concise, and client-ready communications with clear storylines.

Qualifications and Desired Skills

l      5+ years in HB/HB Claims leadership position.

l      Deep understanding of the revenue cycle (especially hospital billing, charging and collections), claims processing and edits, and denials management.

l      Must be certified in Epic’s Hospital Billing application. Hospital Billing Claims certification a plus.

l      Strong project management and communication skills.

l      Ability to bridge technical configuration with operational needs.

l      Strong ability to speak to and drive organizational KPIs.

l      Demonstrated ability to clearly communicate with all levels of an organization, both verbally and in writing.

Salary range: $118,000-$172,000, plus may be eligible for an annual discretionary bonus. The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Chartis offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits.

At Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.