Staff Manager, Revenue Cycle Transformation

About Chartis

Chartis comprises 1,000 professionals who value working for a purpose-driven organization, people who have committed their careers to helping providers, payers, technology innovators, retail companies, and investors create and embrace solutions that reshape healthcare for the better. We work with over 900 clients annually to help make US healthcare more affordable, accessible, safe, and human.

Through our family of brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—we have created a culture that prioritizes respect for our clients, commitment to each other, and unwavering integrity. From physicians, nurses, healthcare executives, and community health leaders to strategists, digital advisors, transactions experts, and healthcare futurists, we bring a diverse set of perspectives to assess healthcare challenges from every angle.

Believing in what we do helps us attract and retain the best and brightest because the work we do every day makes a meaningful impact. This theme of believing in a better way forward is woven into our brand, Believe in better.

Chartis has offices in Boston, Chicago, New York, San Francisco, Washington D.C., and Nashville. Remote work is allowed. #LI-Remote

Role Overview

As an integral member of the People Team, this colleague will play an important role in supporting the firm’s aspirations to develop and retain exceptional colleagues who are deeply committed to the firm’s mission and to each other. The Staff Manager will help lead the development of Systems Specialists, Senior Systems Specialists, and Business Process Consultants, balancing client needs, the firm’s business objectives, and individual colleague development. In addition, they will make meaningful contributions to the design and delivery of firmwide learning and development initiatives.

Responsibilities

l          Serve as a direct manager to consultants, by leading recurring 1:1 meetings to provide guidance, support, and feedback, ensuring alignment with goals and professional development objectives 

l          Collaborate with project leaders to ensure consultants are performing the expected roles and responsibilities and adhering to the agreed-upon statement of work 

l          Develop relationships with consultants to gain an understanding of their experiences, strengths, and development needs; incorporate these professional development considerations into the staffing process

l          Maintain an understanding of expertise/experience profiles for key offerings/project types and how colleague expertise/experience aligns with those needs

l          Partner with engagement leaders to assign colleagues to consulting projects, balancing both our colleagues’, clients’, and firm’s needs. Serve as a staffing contact for project leaders, communicating staffing decisions and rationale to both the engagement team leadership and individual consultants

l          Provide feedback to consultants based on insights from project leaders and peers, facilitating continuous improvement and professional growth

l          Oversee and streamline the onboarding process for new team members by orienting them to the practice and their client work, ensuring a smooth transition into their roles, while fostering an environment of support and guidance

l          Maintain deep understanding of key resource management metrics and how they impact the firm’s financial performance

l          Ensure alignment between the firm’s revenue forecasts and colleague assignments

l          Maintain high level of proficiency in resource management tools and systems, working with team members to ensure that data is current, complete, and accurate at all times

l          Proactively review staffing data and develop meaningful insights on trends, forecasts, opportunities for improvement, and areas of concern. Provide practice leaders with resource management insights and recommendations

l          Facilitate the firm’s performance management process (e.g., 90-day feedback, semi-annual reviews, upward feedback) in collaboration with the calibration committees and professional development colleagues

l          Identify and address capability-building needs by colleague cohort/segment

l          Serve as a collaborative partner to leaders of other departments/functions (e.g., recruiting, finance, talent operations)

l          Lead and/or support a range of talent-related initiatives, working with firm leaders, People Team colleagues, and external partners

l          Demonstrate an understanding of our DE&I tenets and a commitment to our firm’s core values in daily interactions. 

Qualifications and Desired Skills

l          Bachelor’s degree in business or related field required

l          2+ years of Epic analyst/consulting or management experience required

l          3-5 years of management consulting or professional services experience preferred

l          Strong critical thinker with proven ability to navigate ambiguous situations

l          Excellent project management skills: ability to manage details while maintaining a big picture view

l          Outstanding communications skills, including proven ability to negotiate and influence others

l          Strong leadership presence and credibility with firm leaders

l          Technologically savvy, with experience overseeing the implementation and ongoing refinement of systems in a fast-moving environment

l          Ability to adhere to the highest process standards and stand firm on decisions while working under pressure with competing priorities

l          Exceptional responsiveness, follow through, and resilience

l          A high level of “emotional intelligence” as demonstrated by the ability to build trust and rapport, show empathy, read others, and listen exceptionally well

l          Strong facilitation and presentation skills; learning program delivery experience preferred

l          Demonstrated record of high-impact coaching and mentorship; known as a “people developer”

l          Outstanding judgement, maturity, and fairness in dealing with people and confidential information

Salary range: $110,500-$153,000, plus may be eligible for an annual discretionary bonus. The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Chartis offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits.

At Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives the provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.