Description

• Developing and managing relationships with customers.
• Working primarily with medium to large-sized organisations with average to high complexity implementations.
• Presenting the application via Web conference tools and via face to face meetings
• Perform key components of remote and onsite implementations of the PSA application. Components may include Base Build Installation, Configuration, Training, Report writing, Data Migration and consulting support
• Responsible for technical specifications, application configuration, unit testing, UAT support, data migration support, knowledge transfer, deployment and post go live support.
• Understand complementary 3rd party applications as part of the overall implementation project
• Understand our customers Professional Services Automation process requirements and assist the project team in redefining processes and translating those technical requirements into a Solution Design Document to form the Architecture of the customer’s build to be delivered both by the core implementation team and to be passed to Custom Development.
• Prepare and deliver standard and custom configuration and training events via web meeting or standard classroom methods
• Responsible for key implementation-related decisions based on best practices and prior experience, in coordination with the project manager and other members of the project team.
• Document best practices specific to our software implementation and assists the Practice organisation by leading efforts to improve methodology and develop service offerings.
• Assist Solution Design Consultants in scoping statements of works.
• Communicate with the wider business. Works with other departments, such as Support. Customer Success, Product and Sales to help drive successful implementations, sales and product improvements.
• As a product expert, influence the engineering and product management teams on issues that may affect the product.
• Influence customers on wider project issues and roadmap decisions about their utilisation of the Certinia solution
• Directly impacts by achieving billable utilisation targets.
• Mentor less experienced members of the Consultancy team

• Extensive & proven experience in complex software implementations with Enterprise customers 
• Relevant experience and knowledge of processes, applications, and solutions pertaining to a Certinia and/or Salesforce (or competitor ) product set
• Extensive experience in accounting, supply chain management, or professional services
• Offer relevant and proven product expertise and domain knowledge
• Understanding of cloud technologies and complex information systems
• A background in Professional Services Automation is required including experience with implementing PSA applications or Salesforce
• Professional Services qualification (or demonstrable experience of PSA solutions)
• Effective experience providing consultancy services
• Strong written and verbal communication skills
• Ability to work in fast changing, team environment
• The ability to work independently in most situations
• Strong computer skills ideally including Salesforce.com, MS Office and web presentation tools
• 20% Travel EMEA to customers 

Certinia is an affirmative action and equal opportunity employer. As an equal opportunity employer, Certinia does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, ancestry, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Certinia also has an accommodation process to reasonably accommodate applicants and employees with disabilities. For more information or if you have a need, contact [email protected]. If applicable under the San Francisco Fair Chance Ordinance or any other applicable federal, state, or local law, Certinia considers qualified applicants with arrest and conviction records for employment.