Certinia Careers
Associate Content Creator
Description
Associate Content Creator
Granada
Who We Are
Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions delivered on Salesforce's leading cloud platform provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with offices around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.
Location
The job is office-based in Granada, where we employ a hybrid model with a high degree of flexibility. Although people are welcome to come into the office full time, teams typically work in the office two or three days a week, and from home two or three days a week.
The Role
A technical Content Creator is a professional who creates clear, concise, and user-friendly documentation to help people understand and use complex products, services, or processes, bridging the gap between technical information and non-technical audiences. At Certinia, you will collaborate closely with Software Engineers, Product Managers, and UX Designers to develop and enhance our product features. Working alongside the UX Content Team, you’ll ensure that all materials meet our high-quality standards, providing exceptional value and seamless support to our customers.
Key Responsibilities
In this role, you will craft high-quality content that empowers and supports Certinia's diverse and growing customer base. You will develop the skills necessary to excel in the following areas:
- Product Documentation: Craft clear, impactful, and accessible documentation that enhances user understanding and engagement.
- User Interface Text: Develop consistent and intuitive user interface messages to improve user experiences.
- Product Help Materials: Create upgrade and configuration guides and other supporting documentation for regular product releases.
- E-Learning Content: Design and maintain engaging, accessible training materials that support user education.
- Hands-On Exercises: Configure, write, and test interactive exercises that complement e-learning modules and enhance user learning.
- Collaboration with SMEs: Work with subject matter experts across the organization to ensure all content is accurate and aligned with customer usage patterns.
- Quality Assurance: Participate in content reviews and provide feedback to improve software design and usability.
- Issue Resolution: Monitor and address issues raised by other teams regarding content accuracy and effectiveness.
- Process Improvement: Contribute to the team’s methodologies and workflows to drive continuous improvement.
Occasionally, you may attend off-site meetings or visit our Harrogate office. The role requires flexibility in working hours to support our US division, customers, and technology partner, Salesforce.com.
What You Need to Succeed
- Exceptional Writing Skills: Demonstrated ability to produce clear, grammatically accurate, and well-organized content that explains complex technical concepts in an accessible way.
- Team Collaboration: Strong interpersonal skills and a collaborative mindset to work effectively within a team.
- Effective Communication: Ability to articulate ideas clearly and persuasively.
- Self-Motivation: A proactive approach to learning and problem-solving.
- Time Management: Strong organizational skills and multi-tasking abilities.
- Educational Background: A degree or equivalent experience in language studies, translation, literature, or a technical discipline.
Preferred Qualifications
Experience or knowledge in the following areas would be highly beneficial:
- Creating training materials
- XML-based authoring systems, HTML, and CSS
- MadCap Flare
- Git version control system
- Agile (SCRUM) software development methodologies
- Developing training content tailored to diverse audiences and complexity levels
- API documentation
Join Certinia and contribute to creating outstanding content that empowers our customers and enhances their experience with our products.
Internal Applications deadline closes 19th January 2025
Certinia is an affirmative action and equal opportunity employer. As an equal opportunity employer, Certinia does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, ancestry, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Certinia also has an accommodation process to reasonably accommodate applicants and employees with disabilities. For more information or if you have a need, contact [email protected]. If applicable under the San Francisco Fair Chance Ordinance or any other applicable federal, state, or local law, Certinia considers qualified applicants with arrest and conviction records for employment.