Payment & Authorization Specialist
Description
DUTIES AND RESPONSIBILITIES
Specific duties include:
- Call in check by phone payments to the appropriate creditors
- Process all emails from the Settlement Team email inbox
- Utilizing an automated phone system to reach clients for the following settlement activity:
- Obtaining client authorization for settlement offers
- Assist clients in setting up personal check by phones to pay settlement offers
- Coaching a client through a settlement
- Conference creditor and client to complete an aspect of a settlement arrangement
- Obtain additional funds to complete a settlement offer
- Locating accounts that require additional resources to complete a settlement
- Excellent knowledge of accounting, bookkeeping, and banking practices
- Data entry skills
- Computer proficiency
- Ability to work as a member of a team.
- Problem solving
- Detail oriented
- Knowledge of and access to the Fair Debt Collection Practices Act
EDUCATION AND/OR WORK EXPERIENCE
Any equivalent combination of experience, education, and training that provides the required knowledge, skills, and abilities.