Online Sales Counselor

Sales Lehi, Utah


Position at Century Communities

Since our founding in 2002, we’ve become one of the top 10 public homebuilders in the U.S. In 2018, we were ranked 61st among the Fortune 100 Fastest-Growing Companies, and we’ve been the fastest-growing public builder for three years in a row. Over the years, our organization has grown to include two homebuilding brands—operating as Century Communities and Century Complete—along with mortgage and insurance services through Inspire Home Loans and Parkway Title.

At Century Communities, our family of companies is driven by one simple objective: A Home For Every Dream™. As part of that mission, we’re dedicated to providing you with every opportunity for growth and success as you build a thriving career. That’s because we know that building, financing and insuring beautiful new homes for our buyers is only possible with the best talent in the industry.

Our excellent benefits package includes medical, dental, vision, 401(k) with employer match, vacation and sick leave. We also offer competitive salaries with the potential for discretionary bonuses and/or commission structure (depending on the position).

If you’re a passionate self-starter, changemaker and thoughtful collaborator ready to take their career to the next level, we’d love to hear from you!


Essential Functions and Responsibilities::

  • Provide same day, immediate email/phone response to all eLeads from Century Communities website and 3rd party sources
  • Respond quickly to “Live Chat” inquiries and convert to on-site appointments
  • Qualify eLeads and follow up multiple times with online prospects until an appointment is made to meet with an on-site Salesperson
  • Send out marketing collateral to eLeads
  • Maintain a database of eLeads through CRM
  • Maintain a toll-free number and voicemail for eLeads
  • Assist prospect in selecting the best Century community for prospective homebuyers
  • Conduct and manage ongoing email campaigns, newsletters, and online community launches
  • Provide reporting of eLead activity and sales conversion
  • Monitor website data on the company website and 3rd party websites
  • Provide reporting, conversion rates, aggregate data and make recommendations based on results to improve the online customer experience
  • Provides consistent follow-up with all leads received at the 3, 7, 14, 21 and 28-day milestones
  • Perform and maintain competitive email marketing and website market research
  • Other projects as assigned

Knowledge, Skills and Background:

  • Enjoys sales and marketing activities. High energy, positive, can-do attitude
  • High School diploma or equivalent required, Bachelor's Degree preferred, in marketing or related business field
  • Two years+ of sales/marketing experience. Real estate marketing or homebuilding industry experience is preferred
  • Advanced internet, email, and sales contact CRM experience
  • Proficient at overcoming various sales objectives and concerns
  • Strong computer skills including Microsoft Office, Excel, Outlook and CRM management
  • Typing 45 WPM+
  • Detail oriented, outstanding follow-up skills, customer focused
  • Excellent email writing and telephone communication skills
  • Solid organizational, planning, and managing skills
  • Must be able to work in an unstructured environment and quickly tackle ad-hoc projects with minimal supervision
  • Prioritize time well, juggle several projects at once and experience working under deadlines
  • Knowledge of online communication tools like Zoom, Skype, BombBomb is a plus