Online Sales Counselor

Sales Scottsdale, Arizona


Description

Position at Century Communities

As a top 10 U.S. homebuilder—and the fastest-growing public builder for three years in a row—we know what it takes to be a market gamechanger, and that includes providing you with all the resources, opportunities and benefits to build a thriving and rewarding career.

Team members enjoy an excellent benefits package that includes medical, dental, vision, 401(k) with employer match, paid time off and sick leave, plus home and mortgage discounts. We also offer competitive salaries with the potential for discretionary bonuses and/or commission structure (depending on the position).

Our mission of building, financing and insuring A Home For Every Dream™ is only possible with the best talent in the industry. If that’s you—if you’re a self-starter, changemaker and thoughtful collaborator ready to take their career to the next level—then apply today!

Essential Functions and Responsibilities::

  • Provide same day, immediate email/phone response to all eLeads from Century Communities website and 3rd party sources
  • Respond quickly to “Live Chat” inquiries and convert to on-site appointments
  • Qualify eLeads and follow up multiple times with online prospects until an appointment is made to meet with an on-site Salesperson
  • Send out marketing collateral to eLeads
  • Maintain a database of eLeads through CRM
  • Maintain a toll-free number and voicemail for eLeads
  • Assist prospect in selecting the best Century community for prospective homebuyers
  • Conduct and manage ongoing email campaigns, newsletters, and online community launches
  • Provide reporting of eLead activity and sales conversion
  • Monitor website data on the company website and 3rd party websites
  • Provide reporting, conversion rates, aggregate data and make recommendations based on results to improve the online customer experience
  • Provides consistent follow-up with all leads received at the 3, 7, 14, 21 and 28-day milestones
  • Perform and maintain competitive email marketing and website market research
  • Other projects as assigned

Knowledge, Skills and Background:

  • Enjoys sales and marketing activities. High energy, positive, can-do attitude
  • High School diploma or equivalent required, Bachelor's Degree preferred, in marketing or related business field
  • Two years+ of sales/marketing experience. Real estate marketing or homebuilding industry experience is preferred
  • Advanced internet, email, and sales contact CRM experience
  • Proficient at overcoming various sales objectives and concerns
  • Strong computer skills including Microsoft Office, Excel, Outlook and CRM management
  • Typing 45 WPM+
  • Detail oriented, outstanding follow-up skills, customer focused
  • Excellent email writing and telephone communication skills
  • Solid organizational, planning, and managing skills
  • Must be able to work in an unstructured environment and quickly tackle ad-hoc projects with minimal supervision
  • Prioritize time well, juggle several projects at once and experience working under deadlines
  • Knowledge of online communication tools like Zoom, Skype, BombBomb is a plus