Learning and Development Manager

Operations Norcross, Georgia


Position at Century Complete

Position Title: Learning and Development Manager

Department: Sales

A pioneer in online and affordable homebuying, Century Complete knows what it takes to be a market gamechanger, and that includes providing you with all the resources, opportunities, and benefits to build a thriving and rewarding career. We’re also a proud Century Communities company, one of the top 10 homebuilders in the U.S. and the fastest-growing public builder for three years in a row.


Team members enjoy an excellent benefits package that includes medical, dental, vision, 401(k) with employer match, paid time off and sick leave, plus mortgage discounts. We also offer competitive salaries with the potential for discretionary bonuses and/or commission structure (depending on the position).


Century Complete believes everyone should be able to achieve the dream of homeownership. That’s why we offer more home for less money through our industry-leading online “Buy Now” process,  providing cost-saving efficiencies that help first-time homebuyers break the rent cycle, while maintaining the same quality craftsmanship and attention to detail that buyers expect from a Century Communities company. As we lead the way in bringing this groundbreaking process to new markets, we’re proud to make homeownership accessible to even more aspiring homebuyers across the country.


We understand that our mission of building, financing, and insuring more home for less money is only possible with the best talent in the industry. If that’s you—if you’re a self-starter, changemaker and thoughtful collaborator ready to take their career to the next level—then apply today!


Position Overview:

Our Learning & Development Manager will support the development, design, and delivery of the company’s professional development and on-boarding programs. Initially focused on sales and sales leadership, he/she will build out curriculum and tools tailored for sales professional employees in support of the company’s broader learning strategy.


Essential Functions and Responsibilities:

  • Develop, implement, and facilitate learning in multiple formats (e.g., classroom, virtual, self-study, quick reference reminders) focused on salesperson, leadership and professional development programs specific to Century Complete’s on-line selling platform and studio retail sales positioning that align with business goals and sales performance.
  • Develop and write curriculum through use of instructional design techniques; includes creating learning support materials (e.g., multimedia visual aids, e-learning, and training manuals, reference materials).
  • Partner closely with discipline leaders and subject matter experts in the initial and ongoing development and writing of new-hire and continuing education training programs in gaining deep understanding of content objectives.
  • Act as project/program manager as needed to ensure learning programs are rolled out effectively throughout Regions and Divisions
  • Develop evaluation procedures to monitor effectiveness of learning programs, and present program feedback accordingly
  • Support Regional and Division coaching efforts. Collaborate with Region sales leaders to structure and refine effective micro-skills training session content in monthly meetings
  • Partner with HR Manager in onboarding programs and continuing educations for other departments and disciplines upon the success launch of the sales curriculum.


Knowledge, Skills and Background:

  • Bachelor's degree and 5-7+ years of related industry experience. Significant experience in adult education and/or learning and development including instructional design techniques (curriculum development, creating and/or updating teaching aids, training manuals, multimedia visual aids, computer-based training materials and reference materials) preferred.
  • Collaborative and team-oriented: Experience as a learning partner that consults, researches, and recommends learning solutions
  • Strong facilitation, written and verbal communication, presentation skills
  • Strong professional presence
  • Experience with coaching for performance
  • Must be adept in the use of the Microsoft Office suite
  • Learning needs assessment and project management experience preferred
  • Driven for results and detail oriented.
  • Ability to work in a fast paced and demanding environment
  • Travel is involved between Regions