Day Center Supervisor
Day Center Supervisor – PACE Center
The Center for Elders’ Independence is a PACE (Program of All-Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and provision of high quality, integrated health care services to seniors ages 55+ with medical conditions, and promotes autonomy, quality of life and the ability of program participants to live in their communities.
THE POSTION: Under the supervision of the Center Director, the Day Center Supervisor manages the daily operations of the CEI PACE program day center. Responsibilities include the planning, coordination and implementation of all activities in the Day Center as well as the supervision of the Center Geriatric Aides, Activities Manager and Aide and the Center Administrative Assistant. The Day Center Supervisor is responsible for overseeing all aspects of selected operational areas at the assigned center. These operations may include but not limited to clinical support, participant personal care, recreational activities, administrative, meals and participant transportation. The Day Center Supervisor promotes the PACE model of operations to internal and external customers to achieve ongoing census growth and satisfaction with services and implements continuous process improvement projects to serve the community to a high level of excellence.
DUTIES AND RESPONSIBILITIES:
- In collaboration with the Center Director, responsible for the planning, coordinating, implementing and monitoring of the PACE day-to-day activities, operations, physical plant, supplies and equipment.
- Responsible for the coordination and supervision of assigned departments.
- Support and/or assist with process improvement efforts with other department supervisors to achieve PACE operation goals by setting priorities, reviewing budget guidelines, implementing job assignments and expectations, and monitoring facility and staff safety.
- Supports the Center Director and/or leadership team in the facilitation, leadership and monitoring of the Interdisciplinary Team (IDT) meetings, including oversight of assigned IDT action items, care coordination and utilization of health care services.
- Represents center management by attending required PACE Committee meetings, including QI, Safety, and Participant Advisory as assigned.
- Assists in the development and implementation of the annual budget, and reviews monthly operation expenses to assure budgetary compliance and identifies any budget variations as appropriate.
- Assists the Center Director with managing and monitoring PACE center quality systems, including but not limited to: department policies and procedures, clinical outcomes, cycle time, productivity, and participant satisfaction for continuous service improvement.
- Assists the Center Director with developing appropriate PACE center processes to improve work efficiency and quality, reduce operational costs and maintain staff accountability by performing and auditing work flow analysis with existing departments.
- Assists with regulatory management, including compliance in all areas of program operations, performance against established service standards, and preparing for audits and any necessary Corrective Action Plan (CAP) as needed and in a timely manner.
- Collaborates with the Center Director to ensure compliance in all areas of personnel management including recruitment, timely employee evaluations, competency assessments, daily coverage, training and staff development, CEU’s, and disciplinary actions in accordance with company policies and procedures.
- Reviews and approves direct report time cards for accuracy and completeness.
- Maintains the confidentiality of all company procedures, results, and information about participants, clients, or families in conformance with HIPPAA principles.
- Supervises the use and work of contracted staff and Volunteers at the Center.
- Performs other duties as assigned
- Ability to be an effective communicator, both oral and written.
- Excellent analytical and multi-tasking skills.
- Ability to problem-solve and follow-through quickly and effectively.
- Demonstrates ability to interact positively with staff, clients, patients, and the management team.
- Demonstrated knowledge and experience of standards of work for operational areas assigned.
- Demonstrates knowledge and experience of process improvement methods.
- Possess the capacity to work in a high stressed, high paced environment while maintaining a positive attitude.
- Must be self-motivated and able to work independently with minimal supervision.
- Excellent organizational skills, budget and business communication.
- Basic understanding of interdisciplinary team managed care, case management, and/or long term care required.
- Computer Literacy: Microsoft Work, Microsoft Excel, and Microsoft PowerPoint.
- Experience and knowledge regarding the physical, mental and social needs of the elderly.
- Experience working collaboratively with some and/or all the following disciplines: nursing, social work, psychology, recreation, occupational therapy, physical therapy, speech therapy, dietetics, and/or gerontology required.
- Minimum of two years’ experience in supervisor or management position in healthcare or related field required.
- Bachelor’s degree in Social Work, Nursing, Psychology, Gerontology, Health Care Administration or other health care discipline preferred. License required if he/she has clinical degree.
- Experience in process or quality improvement projects or activities preferred.
- Bilingual: English/Spanish/Mandarin/Cantonese depending on site location preferred.
- Current CPR certification and First Aid training required.
The above job description is intended to communicate the general function of the mentioned position and by no means shall be considered an exhaustive or complete outline of the specific tasks and functions that will be required. CEI reserves the right to change job descriptions, site assignments, and or work hours as required by the needs of the program. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.
Center for Elders’ Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a a “capitation” healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. We are a growing company that offers stability and continues to thrive.