Account Manager - Healthcare

Membership Oakland, California


Description

Looking for a rewarding career in healthcare sales and enrollment? Join us in providing the elderly with one of the most effective senior care models in the nation.

The Center for Elders’ Independence (CEI) provides a Program of All-Inclusive Care for the Elderly (P.A.C.E.) which is a comprehensive healthcare model specifically designed for low-income, frail seniors. It combines medical and social services along with vigilant care planning and coordination in order to keep frail seniors safely living at home and in their communities. This unique and highly effective model utilizes an interdisciplinary team approach to care planning to drive high quality, affordable, integrated health care services to the elderly. With COVID-19, our mission to keep seniors out of nursing homes is now more important than ever!

As an Account Manager you will work independently in the field, developing account relationships and generating leads from industry partners and the community. Working in a collaborative environment you’ll receive the training, tools, and support you’ll need to effectively conduct follow-up appointments with qualified leads, conduct home and virtual assessments of prospective participants, prepare comprehensive case presentations, and generate new enrollment applications.

Responsibilities include:

Outbound calling

    • Make outbound calls and develop relationships to promote and educate senior housing, hospitals, and skilled nursing facilities about CEI and the PACE model of care.
    • Record outbound call history and prospect response in detail within CRM
    • Send or email product literature, brochures, and information to educate, build rapport and make connections
    • Identify new relationships and opportunities within the senior care industry and community


Relationship management

    • Cultivate and maintain relationships among business partners while also developing strategies to increase lead generation
    • Educate service coordinators, property managers and social workers about CEI and PACE
    • Work with service coordinators, social workers, and nurses to refer seniors who would benefit from joining a PACE medical and social services model
    • Host educational virtual and in-person presentations for residents and staff about the benefits of CEI and PACE


Follow up with referrals and prospects

    • Respond to prospect inquiries and referrals
    • Identify and document prospect needs and wants
    • Ensure consistent and timely customer follow-up
    • Conduct home visits or virtual meetings for prospect assessments
    • Give facility tours virtually and in-person

 
Use technology & tools effectively

    • Use Salesforce to create, maintain, and update database of prospects and accounts with complete information and emails
    • Use company supplied laptop, tablet, cell phone and other provided tools to effectively administer assessments and conduct business with prospects and accounts
    • Provide current daily / weekly / monthly reports as requested to track both individual productivity and potential leads


Meet monthly enrollment goals

    • Meet or exceed monthly assigned sales quota by accurately forecasting, effectively managing a pipeline of opportunities, and advancing prospects to participants
    • Work with enrollment team, program specialist and CEI health center staff to share information and facilitate the enrollment process

 

  • Follow federal CMS and California Department of Health Care Services regulations and policies regarding sales and marketing practices for senior services and Medi-Cal managed care products and PACE

 

Compensation and Perks:

  • Base salary plus competitive monthly incentive plan
  • Benefits package: healthcare, dental, vision, life insurance, Flexible Spending Account, Health Savings Account, and additional voluntarily selected benefits
  • 403b matching
  • PTO (Paid-time-off) and paid holidays
  • Company laptop and cell phone provided
  • Pre-tax commuter benefits such as parking and transit
  • Mileage reimbursement

Required Qualifications

  • A minimum of three years’ sales & outreach experience in healthcare or related industry
  • Demonstrated experience in new account identification and prospecting
  • Excellent communication and presentation skills
  • High proficiency with computer applications, including Microsoft Office Suite and Salesforce
  • Bachelor’s degree in healthcare, business administration or a related field of study preferred
  • Experience working with senior and underserved populations preferred
  • Strong entrepreneurial drive and a motivation to succeed
  • Able to commute to accounts in the East Bay Area (Contra Costa & Alameda County)
  • A strong work ethic and the ability to work independently
  • Bilingual preferred: English/Spanish; English / Cantonese or Mandarin Chinese; English / Vietnamese or other
  • Driver's License (Required)

Here’s what our Account Managers say about working at CEI:

“As an Account Manager, we are more than just “salespeople”. We are educators and guides in the community who link our seniors with resources they need to stay healthy and happy at home. In many cases, we are their savior. I consider myself an ambassador for the program of all-inclusive care for the elderly.”

“It’s about the passion to help seniors and their families. When you see a senior struggling with health and you help them join our program, the satisfaction is immense. When I see them six months later in a CEI center and they thank me for changing their life, it makes all of my hard work worth it.”

“It’s great to see seniors thrive with CEI.  When you see the difference that you make and how you can change that person’s life, its super cool! This is why we do what we do.”

 

 

The above job description is intended to communicate the general function of the mentioned position and by no means shall be considered an exhaustive or complete outline of the specific tasks and functions that will be required. CEI reserves the right to change job descriptions, site assignments, and or work hours as required by the needs of the program. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management. 

 

Center for Elders’ Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a a “capitation” healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. We are a growing company that offers stability and continues to thrive.