Customer Service Advisor - German Speaking

Customer Service Birmingham, United Kingdom


Description

Position at Connect Distribution Services Limited

Consumer Sales Agent (Germany)

                       

Here at Connect Distribution, our aim is to be the first choice for home appliance after sales service, spare parts and accessories.

With fifty years of experience, we are the largest independent home appliance and spare parts distribution organisation within the UK working with a number of household brands including Dyson, Whirlpool, Hotpoint, Hoover and Bosch to name a few!

We have an exciting opportunity for a Consumer Sales Agent to join our International team within ever expanding business. As a Consumer Sales Agent, the role will involve:

  • Resolving enquiries by using our in-house systems and available information from our manufacturers;
  • Using templates provided to give clear and concise answers to customer requests
  • Logging all orders/notes accurately by gaining the facts needed so refunds are progressed
  • Providing support to our vibrant and innovative teams with translations for product, website and marketing campaigns and reviews

As a Consumer Sales Agent, It’s important you have:

  • Native German
  • A passion for people and customer satisfaction
  • Previous customer service experience
  • A strong work ethic and determination to do a good job!

We would be really excited if you have:

  • Experience within a call centre or busy retail environment
  • Intermediate Microsoft Office Suite skills and good attention to detail

What we offer:

  • Free on-site parking
  • Up to 33 days annual leave (including bank holidays)
  • Pension scheme
  • Access to over 250 discounts including high street and online shopping, travel, technology, entertainment, food and drink and many more via Perkbox
  • Potential to win access to Football tickets for Birmingham City and Aston Villa home games
  • Staff discounts on all products

Monday – Friday 08:30- 17:00

Job Type: Full-time