Customer Service Advisor - Marketplaces

Market Places Birmingham, United Kingdom


Position at Connect Distribution Services Limited

Market Places Customer Service Advisor
Connect Distribution


Here at Connect Distribution, our aim is to be the first choice for home appliance after sales service, spare parts and accessories.

With fifty years of experience, we are the largest independent home appliance and spare parts distribution organisation within the UK working with a number of household brands including Dyson, Whirlpool, Hotpoint, Hoover and Bosch to name a few!

We have an exciting opportunity for a Market Places Customer Service Advisor to join our team within ever expanding business. The role will involve:

  • Achieving monthly sales and service targets
  • Handling inbound calls from customers
  • Support customers and provide instructions on how to identify spare parts
  • Resolving customer cases and investigate reasons behind customer issues
  • Providing support to market places team
  • Handling customer refunds and returns

As a Market Places customer service advisor, it’s important if you have:

  • Previous experience within a busy customer service role
  • The ability to build rapport with customers and colleagues
  • The ability to plan and prioritise workload
  • Excellent communication skills and the ability to communicate at all levels
  • Self –motivation

We would be really excited if you have:

  • A background within a service led industry
  • Experience of working to targets
  • Ability to work under pressure and meet deadlines

What we offer:

  • Free on-site parking
  • 31 days annual leave (including bank holidays)
  • Pension scheme
  • Access to over 250 discounts including high street and online shopping, travel, technology, entertainment, food and drink and many more via Perkbox
  • Potential to win access to Football tickets for Birmingham City home games
  • Staff discounts on all products

Monday – Friday 08:30- 17:00

Job Type: Full-time