Customer Service Advisor - German Speaking

Call Centre Birmingham, United Kingdom


Description

Position at Connect Distribution Services Limited

Customer Service Advisor (German speaking)

                       

Here at Connect Distribution, our aim is to be the first choice for home appliance after sales service, spare parts and accessories.

We are the largest independent home appliance and spare parts distribution organisation within the UK working with a number of household brands including De'Longhi, Whirlpool, Hotpoint, Hoover and Bosch to name a few!

We have an exciting opportunity for a Customer Service Advisor to join our International team within ever expanding business. As a Customer Service Advisor, the role will involve:

  • Handling inbound calls and emails from customers who want to purchase spare parts or require aftersales service/ assistance
  • Logging returns, cancellations and refunds
  • Taking ownership of the cases to reach a suitable resolution for all queries, including raising investigations
  • Resolving queries by using available information from our manufacturers
  • Using templates provided and personal responses to give clear answers to customer requests
  • Placing orders and logging all related notes/ cases accurately
  • Achieving all KPIs targets

As a Customer Service Advisor It’s important you have:

  • Fluency in German – Spoken and written
  • A passion for customer satisfaction
  • Ability to prioritise and organise
  • Problem solving skills and ability to meet deadlines
  • Good attention to detail
  • A strong work ethic and determination to do a good job!

We would be really excited if you have:

  • Experience within a busy Customer focussed environment
  • PC literate
  • Good communication skills at all levels including the ability to negotiate
  • Experience of working to targets, including call, emails and quality

What we offer:

  • Free on-site parking
  • Up to 33 days annual leave (including bank holidays)
  • Pension scheme
  • Access to over 250 discounts including high street and online shopping, travel, technology, entertainment, food and drink and many more via Perkbox
  • Potential to win access to Football tickets for Birmingham City home games
  • Staff discounts on all products

 

Monday – Friday 08.00-16.30/ 8.30-17.00

Job Type: Both full and part time.