German Speaking Contact Centre Agent

Contact Centre Birmingham, United Kingdom


Position at Connect Distribution Services Limited

Here at Connect Distribution, our aim is to be the first choice for home appliance after sales service, spare parts and accessories.

With fifty years of experience, we are the largest independent home appliance and spare parts distribution organisation within the UK working with a number of household brands including Dyson, Whirlpool, Hotpoint, Hoover and Bosch to name a few!

We have an exciting opportunity for a German Speaking Contact Centre Agent to join our International team within ever expanding business.

As a Contact Centre Agent the role will involve:

  • Handling inbound calls and emails from customers who want to purchase spare parts for their home appliances
  • Support customers and provide instructions on how to fix appliances
  • Achieve all sales and service targets
  • Promote additional services like fast delivery, associated products and email sign ups
  • Ensuring accurate logging of customer cases to facilitate refunds and repairs to our customer as quickly and efficiently as possible
  • Using templates and personal responses to give clear and concise answers to customer requests
  • Resolve customer cases which will involve investigating the reasons behind the customer issue and responding back to the customer through verbal and written communication to manage expectations

As a Contact Centre Agent, It’s important you have:

  • Native German
  • A passion for people and customer satisfaction
  • A strong work ethic and determination to do a good job!

We would be really excited if you have:

  • Experience within a call centre or busy retail environment
  • Intermediate Microsoft Office Suite skills and good attention to detail

What we offer:

  • Free on-site parking
  • Up to 31 days annual leave (including bank holidays)
  • Pension scheme
  • Access to over 250 discounts including high street and online shopping, travel, technology, entertainment, food and drink and many more via Perkbox
  • Potential to win access to Football tickets for Birmingham City home games
  • Staff discounts on all products