Warehouse Quality Coordinator

People services Birmingham, United Kingdom


Position at Connect Distribution Services Limited

Here at CDSL, our aim is to be the first choice for home appliance after sales service, spare parts and accessories.

With over fifty years of experience, we are the largest independent home appliance and spare parts distribution organisation within the UK working with a number of household brands including Whirlpool, Hotpoint, Hoover and Bosch to name a few!

We have an exciting opportunity for a Quality Coordinator to join our People Services Team within an ever expanding business. The purpose of the role is to:

To ensure customer orders are packed to the highest standards at the lowest possible cost. Where errors are identified, ensure these are fed back to the packers and any training or develop needs are shared with L&D.

As an Quality Coordinator, the role will involve:

  • Analysis of pick/pack errors and identification of any trends/training needs
  • Quality checking customers orders across all packing areas
  • Reviewing damaged item reports and seeking improvements within the stock packaging 
  • Review and Reduction of customer order costs
  • Feedback of all pick/pack errors to staff
  • Maintaining records of findings from Quality checks
  • Highlight issues/concerns from across the business regarding quality and H&S to The Quality and Compliance manager
  • Assist with internal quality audits across the picking, packing and bulk areas
  • The ability to Identify non conforming outputs
  • An eye for detail
  • Problem solving ability 
  • The ability to be proactive and to use initiative
  • Confidence in communicating with stakeholders at all levels within and outside of the organisation
  • A consultative style
  • Commitment to continual improvement 
What we offer:
  • Free on-site parking
  • 31 days annual leave (including bank holidays)
  • Pension scheme
  • Access to over 250 discounts including high street and online shopping, travel, technology, entertainment, food and drink and many more via Perkbox
  • Potential to win access to Football tickets for Birmingham City home games
  • Staff discounts on all products
  • Time off to support a charity