Registrar Office Administrator Team Lead

Administrative Burnaby, Canada


About Us


For more than 50 years, CDI College has been one of the leading career training institutions in Canada, thanks to its commitment to quality education and the success of its students. Our rich history includes alumni of thousands of successful graduates who embark on careers rich in opportunity. We are happy to say that we are looking for a Registrar Office Administration Team Lead to join our team!

The purpose of the Registrar Office Administration Team Lead is to provide leadership and support to a team of Registered Office Administrators in the assigned campus for a variety of Administrative functions.

Reporting to the Campus Director, the Registrar Office Administration Team Lead is to provide leadership to the administration team, as well as providing support in the areas of registration and student records maintenance.


Job Profile

Specifically, the Registrar Office Administrator Team Lead will be responsible for:

  • Providing leadership to the registrar office administrative staff at the campus
  • Organizing and administering the records and registration functions of the Registrar’s Office
  • Maintaining accurate and timely student information in the student database
  • Follow up with previous student records information
  • Acting in a manner that upholds the College standards
  • Performing other job duties as assigned


Specific Responsibilities

The Registrar Office Administrator Team Lead will be responsible for the following, as well as other related duties as assigned to support the business objectives and purpose of the College.

  • Supporting registrar office administrative staff to achieve results that are consistent with company requirements.
  • Training, developing and coaching team members in conjunction with the Campus Director.
  • Coordinating best practices to maximize employee development, training and performance; manage ongoing business changes without sacrificing performance results
    • Oversees the day-to-day admissions systems, processes, and procedures to ensure efficient, effective, and accurate practices and compliance with
    • Responsible for completeness of student records and maintaining low margins of error through effective ongoing training and support, as well as participating in regular review and/or internal/external audit.
    • Initiates and manages the retention and disposition of student records and office administration files, in compliance with the College’s Records Retention and Disposal guidelines.


Position Requirements

To be successful in the Office Administrator Team Lead position, an individual must be committed to developing, maintaining and demonstrating the following:

Education and Experience:

  • Degree or diploma from a recognized university or post-secondary institution
  • Minimum four years of administrative experience working in a large complex organization
  • Minimum two years of experience over seeing a team in a leadership capacity
  • Post-Secondary experience is an asset.
  • Working knowledge of PandaDoc would be an asset.


  • Proven success in mentorship, training.
  • Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.
  • Experienced with managing multiple projects within a rapidly changing environment
  • Ability to act with tact, good judgment, and discretion; maintaining confidentiality of files, personal information, and other matters, as appropriate
  • Ability to complete work in a timely manner with accuracy and attention to detail to processes and documentation
  • Must be deadline driven and goal-oriented
  • Proven ethical and objective decision making and problem solving abilities
  • Ability to plan and adapt to change
  • Proven self-starter and problem solver