Call Center Representative

Manchester, NH Manchester, New Hampshire


Description

CALL CENTER REPRESENTATIVE - PART TIME

 

Are you looking to be a part of a fast paced and growing team? We are hiring dynamic, experienced, and outgoing part time call center representatives to work in our call center! 

In this position you will:

  • Grow program participation within our partner groups by calling, emailing, and engaging with them on a weekly basis.
  • Communicate with our partners and develop plans to achieve your goals - both qualitatively and quantitatively.
  • Answer any customer service related questions and act as a single point of contact for your own group of members.
  • Utilize your problem solving skills to identify and resolve vendor and member issues efficiently.
  • Provide internal feedback to build on success and grow a stronger customer experience.
  • Record and document interactions in our system daily.
  • A passion for communicating, problem solving, and organization is key to the success of this role.
An ideal candidate would be:
  • Proactive
  • Curious
  • A Problem solver
  • Relational
  • Outgoing
QUALIFICATIONS
  • 1-2 years Sales, Telemarketing, Appointment Setting or Customer Service Experience
  • Superior verbal and written communication skill
ADDITIONAL BONUS QUALIFICATIONS
  • Extreme comfort in high outbound call volume situations.
  • Experience working with a CRM (Customer Relations Management) System.
  • Ability to absorb new information, prioritize, follow-up and respond quickly.

BENEFITS
  • FLEXIBLE SCHEDULING - Monday through Friday, 8-7 and expanding, part time shifts available, minimum 20 hours per week
  • REMOTE WORK - Work from home or anywhere on a part or full time basis
  • COMPETITIVE WAGES
  • Earn VACATION and SICK TIME, company paid HOLIDAYS
  • We offer a 401k PROGRAM
  • Participate in our WELLNESS program
  • And MORE!

We are one of New Hampshire’s BEST COMPANIES to Work For from 2013 - 2016, joining the New Hampshire Companies Hall of Fame in 2017!

EOE M/F/D/V 
  • CCA Global Partners locations are tobacco-free worksites