The Lumistella Company Careers

Join us in Telling the Stories of Santa’s North Pole!

The Lumistella Company is seeking a Seasonal Customer Care Representative to join our team!   The Seasonal Customer Care Representative is responsible for phone, email, and live chat coverage for the Customer Care Department.  He/she will be responsible for communicating directly with the customers and providing exceptional customer service.  The Seasonal Customer Care Representative will handle customers’ direct requests including entering orders, resolving issues, product concerns, creating replacement orders, and processing returns. The Seasonal Customer Care Representative protects the “Elf Brand” by keeping the magic alive with all incoming children’s inquiries regarding the Elf and North Pole.  

If you want to be one of us...

The ideal Seasonal Customer Care Representative will bring:

• Enjoyment of working with all types of customers; professional phone etiquette and demonstrating a pleasant, friendly style in all communication.
• Excellent verbal and written communication.
• Ability to successfully balance multiple requests and priorities in a fast-paced environment.
• Reading and writing in English required; Spanish preferred.
• 1 to 2 years of Customer Service experience preferred.
• Proficiency in all Microsoft Suites, SharePoint, Excel, and Business Central preferred.
• Active listening skills and ability to follow directions (hear, process and understand); and
• Strong interpersonal abilities, adept at communicating fluently and proficiently in both spoken and written forms, with excellent grammar and spelling. Exhibits effective communication skills on a global level.

Essential Job Functions and Duties of the Seasonal Customer Care Representative:

• Provides exceptional customer service.
• Receives and responds promptly to all customer requests.
• Answers phone calls, emails, and communicates via live chat with wholesale customers, retail customers, and sometimes children.
• Collects required customer information to complete product orders to company standards.
• Places, edits, or cancels orders as requested by the customer.
• Collects payment information and enters into the system.
• Processes returns and replacements on orders for both wholesale and retail customers.
• Sources new sales opportunities through inbound lead follow-up and outbound cold calls and emails; Makes outbound calls to existing accounts, as well as prospects.
• Contacts carriers or other logistic companies to track or handle customer service issues.
• Protects company assets through the proper management of asset files and adherence to company policy with regard to information security and management.

 Education requirements:

• High School Diploma or GED required.

Working Conditions:

• Normal office environment with little exposure to excessive noise, dust, temperature and the like.
• Position requires sitting for extended periods of time, standing, visual acumen, and manual dexterity for working with computer keyboards.
• Position may require additional hours as workload dictates.
• Position requires presence in the office consistent with the company’s Work from Home policy and whenever necessary to fulfill the functions of the role.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Who are we?

The Lumistella Company is a house of global brands driven by story. We have a passion for storytelling focused on the rich characters and timeless narrative of Santa’s North Pole. From this world born of ancient lore, the company creates joyful moments for all ages through products, entertainment and experiences. The Lumistella Company exists to preserve and elevate the magic and goodwill of Santa's North Pole universe for generations to come. 

We are a family-owned company based in Atlanta, Georgia. Launched in 2005, The Lumistella Company is home to the bestselling Christmas tradition, The Elf on the Shelf®, as well as a number of other products and brands including Elf Pets® and Elf Mates™. We are in the business of Creating Joyful Family Moments and strive to bring the characters and stories of Santa’s North Pole to families worldwide through consumer products, immersive experiences and entertainment-based content. At the core of our business are the values that make us an exceptional place to work, known here at the North Pole as F.I.R.E. (Family Focus, Integrity, Respect, and Excellence.)

Despite rapid expansion, we have maintained and continue to offer a strong culture of creativity, fun, learning and respect. We believe that our employees drive our success, and we encourage both individual growth as well as extensive collaboration in a team-focused environment. We are constantly seeking talented team members who enjoy a fun and fast-paced work environment where the magic of Christmas thrives year-round!

Because of the dedication and creativity of our employees, we have continued to grow in popularity with footprints in over 20 countries and 5 continents.

Want to Know More?

Working at the North Pole is like working with family. We regularly host employee events, birthday celebrations, and social activities to give us an opportunity to get to know one another and take a breather from the hustle and bustle of the North Pole. Each year, (at the discretion of our owners), our office is closed from Christmas Eve through New Year’s Day, and our full-time employees are paid for this time. We recognize the need for some R&R after a busy holiday season!

To learn more about our company, check out our web site at: www.Lumistella.com.

The Lumistella Company is an equal employment opportunity employer.