Castlight Health Careers

Description

Senior Manager, Product & Engineering Operations

Castlight is seeking an experienced Senior Manager of Product & Engineering Operations to join our R&D Operations team. This role will work closely with the Product and Engineering organizations to help impactful products be built efficiently and effectively, drive collaboration around the product within R&D and relevant stakeholders, and drive improvements to the teams’ operations and key processes.

Responsibilities:

• Own the core operational processes of the Product and Engineering teams
• Partner with R&D leadership to define the annual product roadmap and manage processes to keep the roadmap current and relevant teams informed
• Manage the product development lifecycle, including quarterly roadmap planning 
• Support Product and Engineering teams in executing our product strategy and driving complex cross-functional initiatives
• Take a data-driven approach to product planning and track success of new product features by measuring against KPIs and report progress to executive leadership team
• Define a framework to enable the prioritization of product roadmap objectives and projects across a number of product teams
• Implement a robust experimentation and rollout strategy for product/feature launches
• Identify improvements to how teams operate cross-functionally; design robust and nimble processes to increase efficiency
• Evaluate and select a product roadmapping tool; manage the implementation of the tool
• Become a trusted partner for our Product and Engineering teams
• Lead and develop the Product Operations team

Qualifications:

• 5+ years’ experience in product operations, program management, product management, or other relevant, transferrable role
• Experience working in high-performing product teams, with a focus on cross-functional collaboration, experimentation, and outcomes over output
• Prior experience rolling out complex products and process changes to internal teams
• Ability to be an influential member of a highly integrated team composed of both technical and non-technical members
• Excellent verbal and written communication and presentation skills
• Strong analytical and problem-solving skills
• Strong organizational and program management skills
• Ability to adapt quickly to changing priorities
• Knowledgeable in Mixpanel and Tableau
• Demonstrated understanding of Scaled Agile or similar framework
• Advanced JIRA and Confluence knowledge

• Experience with a digital health organization is strongly preferred
• High-growth startup experience is preferred