Junior IT Specialist
Description
Carylon Corporation
About Us:
Carylon Corporation is a leader in environmental maintenance services, providing innovative solutions to municipalities, utilities, and commercial clients. We prioritize technology and customer satisfaction, offering employees an opportunity to grow in a supportive and collaborative environment.
Carylon Corporation is a leader in environmental maintenance services, providing innovative solutions to municipalities, utilities, and commercial clients. We prioritize technology and customer satisfaction, offering employees an opportunity to grow in a supportive and collaborative environment.
Position Overview:
We are looking for a proactive Junior IT Specialist to join our IT team. This customer-facing role focuses on delivering exceptional support to staff, with responsibilities that include provisioning, troubleshooting, and maintaining laptops, tablets, and other end-user devices. The position requires up to 20% travel to our offices across the U.S. and offers an opportunity to work with a range of modern tools and cloud platforms.
We are looking for a proactive Junior IT Specialist to join our IT team. This customer-facing role focuses on delivering exceptional support to staff, with responsibilities that include provisioning, troubleshooting, and maintaining laptops, tablets, and other end-user devices. The position requires up to 20% travel to our offices across the U.S. and offers an opportunity to work with a range of modern tools and cloud platforms.
Job Details:
Position: Junior IT Specialist
Location: Kansas City, MO
Pay: $45,000-$75,000/year (Negotiable based on experience)
Full Benefits: Health, Dental, Vision, 401K, PTO, ESOP
Key Responsibilities:
- Provisioning and Technical Support
- Configure and deploy laptops, tablets, and other devices for end-users.
- Manage device assignments and inventory tracking.
- Troubleshoot hardware, software, and connectivity issues in a timely manner.
- Support end-users with M365 applications such as Teams, Intune, OneDrive, and SharePoint.
- Helpdesk and Issue Management
- Monitor and resolve helpdesk tickets using Jira.
- Ensure consistent communication with end-users regarding issue resolution timelines.
- Escalate complex issues to senior team members as needed.
- Customer Service and Collaboration
- Provide excellent customer support, ensuring a positive experience for all end-users.
- Act as a point of contact for IT-related questions and concerns.
- Collaborate with other IT team members to improve service delivery.
- Documentation and Maintenance
- Update and maintain IT documentation, including troubleshooting guides and asset inventories.
- Assist with software installations, updates, and basic networking tasks.
Qualifications:
- Education & Experience
- A bachelor’s or associate degree. In lieu of education, a minimum of three (3) years of relevant experience in IT support or a helpdesk environment is preferred.
- certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL preferred.
- Technical Skills
- Familiarity with Jira for issue tracking and ticket management.
- Proficiency in Microsoft 365, Windows 10/11, and basic networking concepts.
- Experience with imaging, configuring, and troubleshooting devices.
- Soft Skills
- Strong customer service skills and the ability to work effectively with people at all levels of the organization.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Position is to be in the office 5 days a week.
- Valid driver’s license required.
- Ability to lift and carry equipment up to 50 lbs.
AA/EEO Statement
Carylon Corporation and all its companies provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.