Product Manager- Dealer Experience

Marketing Remote, Ontario, Canada London, Ontario


Description

Join our Winning Team as a Product Manager – Dealer Experience

 

Do you want Fridays off all summer? You read that right! At CARFAX, we care about work-life balance and we’re constantly looking for new ways to ensure we provide it.This summer we’re piloting 4-day work weeks from Memorial Day through Labor Day. We’re super excited about this and you should be too! We’ve created the type of company culture where the term, “work-hard, play-hard” isn’t just a catchy saying, it’s part of the #CARFAXdifference!

CARFAX is growing faster than ever, and as a part of our growth, we have expanded our product management team into Canada! We’re looking for a B2B product manager to help build world class Dealer performance reporting products.

As a Dealer Experience Product Manager, you’ll apply your product management experience to help Carfax build world-class reporting tools for thousands of B2B dealer and service shop customers.  You’ll orchestrate teams of talented and passionate engineers, analysts, researchers, and designers to visualize Carfax’s vehicle history data at scale! 

 

As a Product Manager, you will:

  • Lead the creation of Carfax’s B2B reporting products to help drive retention and satisfaction of our Dealership and Service Shop partners
  • Lead cross-functional teams; including engineering, project management, design, analytics, and user research - in the ideation, UX design, technical development, and launch of innovative B2B products.
  • Make decisions based on quantitative and qualitative data. Deeply understand our B2B customer needs, pain points, and behaviors, and transform that knowledge into a cohesive roadmap of features that aligns to company goals.
  • Establish shared vision across the company by building data-driven consensus on priorities leading to product execution.
  • Translate your product vision into detailed functional specifications that deliver on the jobs to be done.
  • Define metrics that inform the success of your products, monitor performance in real time, and determine a product roll-out strategy based on quantitative and user feedback.
  • Understand CARFAX’s strategic and competitive position and deliver products that are recognized best in the industry.
  • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.

 

 

To be considered for this role, you will need:

  • 5+ years product management with a experience working on B2B products (preferred)
  • Strong experience with data visualizations and analytics dashboards
  • Ability to integrate quantitative and qualitative user research at all stages of product development.  Preference for working knowledge of design thinking methodologies and principles.
  • Demonstrated track record of building B2B products that users love and drive high-impact results.
  • Entrepreneurial mindset, with a bias toward action and customer focused innovation.  You thrive on challenges and not be deterred by difficult situations. You work proactively rather than reactively.
  • Highly collaborative with excellent communication skills - able to manage stakeholders up, down, and sideways.
  • Exceptional problem solving and analytical skills; willingness to get into the details and drive clarity from ambiguity.
  • Proven ability to push forward on multiple projects simultaneously.  
  • Passion for making decisions quickly in order to seize opportunities that lead to team success.
  • BA/BS

 

About CARFAX

CARFAX, a unit of IHS Markit (NYSE: INFO), helps millions of people every day confidently shop, buy, own and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, myCARFAX, CARFAX History-Based Value and the flagship CARFAX Vehicle History Report. CARFAX is a nationally recognized top workplace by The Washington Post and Glassdoor.com. Based in London, IHS Markit is a world leader in critical information, analytics and solutions.

CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.