Regional Account Manager - Team Lead (West Coast)

Account Management Remote, United States

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Description

Regional Account Manager - Team Lead (West Coast)
 
The Regional Account Manager (RAM) is the point of contact for dealer subscribers, responsible for overall customer retention and increasing usage of CARFAX products. The RAM Team Lead is an elevated role with expanded duties related to coaching and training fellow teammates within a region.
 
As a Regional Account Manager Team Lead, you will:
  • Be responsible for managing relationships and driving revenue growth with existing dealer subscribers within assigned territory
  • Market and resell CARFAX products to existing subscribers within assigned territory
  • Increase dealer awareness, engagement and retention by building strong relationships internally and externally
  • Actively sell CARFAX marketing and incentive programs to subscribers, increasing awareness of product value
  • Overcome objections through benefit and value added selling techniques
  • Assist Field Service Director in a staff development/coaching role within assigned territory
  • Other duties as assigned
 
Requirements: 
  • Minimum 12 months service on the Field Service Team as a Regional Account Manager
  • Positive Game Plan results for a minimum of 4 consecutive quarters
  • Results ranked in the “Top 3rd” of the team for 4 consecutive quarters
  • Demonstrated experience managing & retaining key accounts
  • 3+ years field sales & service experience, preferably in the retail automotive industry
  • Exceptional communication and presentation skills
  • Demonstrated strong work ethic and proven leadership skills
  • Goal oriented and results focused with the ability to work independently
  • Effectively collaborate in a team environment to achieve results
  • Ability to manage and prioritize multiple tasks
  • Ability to think on your feet and adapt to unexpected circumstances on the fly
  • Ability to persuade & influence others through demonstrated product knowledge
  • Excellent computer skills (MS office, Salesforce, Dealer DMS, online inventory sites) including working from an iPad
  • Valid driver's license and clean driving record
  • Ability to drive a vehicle to customer locations for 8 hours each day, entering and exiting the vehicle regularly to conduct onsite customer meetings
  • Ability to lift up to 25 pounds regularly
  • 100% daily territory travel, some overnights required
  • Additional overnight travel required - approx. 25 to 40% as needed

About CARFAX

CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

US Equal Opportunity Employer Statement: CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.

Canadian Equal Opportunity Employer Statement: CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

We’re committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].

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