Dealer Solutions Specialist
Description
Join our Strategic Client Services team as a Dealer Solutions Specialist focused on onboarding and retaining CARFAX strategic dealer partners. This seasoned professional position combines your CARFAX product expertise with exceptional teaching and training abilities to ensure dealer partners maximize value from their CARFAX investment. This is a consultative, relationship-focused role—not a sales position.
Key Responsibilities:
● Client Onboarding & Implementation: Lead comprehensive onboarding processes for new LIFETIME Dealer Partners, ensuring smooth product implementation and optimal system integration. Training & Education: Deliver structured training programs, workshops, and presentations using established CARFAX curriculum and predetermined educational materials to ensure consistent dealer partner experience
● Client Retention & Success: Proactively manage internal account manager relationships, identify growth opportunities, and implement strategies to maximize client satisfaction and retention.
● Product Consultation: Serve as subject matter expert, providing strategic guidance on product utilization and helping dealers optimize their CARFAX investment
● Travel & Relationship Management: Conduct on-site visits, training sessions, in-studio talent and relationship-building activities with dealer partners across the United States.
Required Qualifications:
● 2-3 years of CARFAX experience with deep product knowledge
● 2-3 years of teaching, training, or educational experience
● Advanced public speaking and presentation skills
● Proficiency in PowerPoint or Keynote for creating and customizing compelling presentations
● Ability to travel 60-70% of the time, including occasional Sunday travel
● Strong relationship-building and communication skills
Preferred Qualifications:
● Experience in automotive industry or dealer operations
● Adult learning or instructional design background
● Customer success or client services experience
● Ability to translate complex product features into practical business solutions
About CARFAX and S&P Global Mobility
S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.
CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.
US Equal Opportunity Employer Statement: CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.
Canadian Equal Opportunity Employer Statement: CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
We’re committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].