Product Operations Associate

Consumer Products Vancouver, BC


Description

The Position

Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. We’re working with over 80 of the world’s leading electric and gas utilities to provide a personalized end-to-end customer energy experience that helps meet and accelerate carbon reduction goals. We are a certified B Corp, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.

We are seeking a Product Operations Associate to join our highly-motivated team and help us achieve our ambitious goals for our business and for the planet. 

This will be a 6-month contract. Upon the completion of the contract terms, an extension or conversion will be evaluated. 

What you get to do: 

  • You will be responsible for preparing content and setting up our upcoming behavioral energy efficiency campaigns and products.
  • You will create content, mockups, prototypes, and detailed design specifications to effectively communicate design concepts to your squad and customers.
  • You will work directly with clients to curate content and consult on methods to drive customer engagement. 
  • You will be responsible for ensuring the quality of our direct mail and digital campaigns. 
  • You will collaborate cross-functionally with account management, customer support, and customers to ensure product alignment and effectiveness and provide the highest quality customer experience. 
  • You will build a close and collaborative relationship with your agile squad: your operations manager, operations analysts, and technical operations analysts, to define and achieve product objectives and deliverables.
  • You will apply critical thinking to assess the “why” behind every problem to create a meaningful solution or improve the process.

What you bring to Uplight: 

  • 1-3 years experience in the technology, marketing, and/or energy industry in a production-facing setting.
  • Orientation to detail with a focus on quality.
  • Excellent communication skills and ability to build strong relationships with customers. 
  • Excellent organization and planning skills. 
  • Demonstrated experience working successfully with cross-functional teams. 
  • Experience identifying process gaps and take the initiative to make impactful improvements. 
  • Self-starter mentality and ability to work with minimal guidance. 
  • Curiosity to learn and learn fast. 

Bonus Points: 

  • Basic knowledge of SQL.
  • Basic HTML skills and CMS experience.
  • Experience using Business Intelligence platforms like Tableau or Looker. 
  • Digital agency experience. 
  • Experience with Adobe InDesign, Photoshop, and Illustrator.
  • Experience with ticket management and CRM tools like ZenDesk and Salesforce. 
  • Proficiency with marketing automation software like Marketo, HubSpot, and Sendgrid 
  • Experience measuring the performance of direct mail and digital campaigns. 
  • Understanding of digital performance metrics including delivery, open, click spam rates, and how to make adjustments to campaigns to increase those metrics. 

What makes working at Uplight amazing:

In addition to all the standard medical and dental benefits, that kick in Day 1, we:

  • Are proud to be over 300+ rebels with an important cause by helping to create a more sustainable planet.
  • Are committed to the environment, our employees, and our communities
  • Focus on career growth by following defined career ladders

In addition, we:

  • Provide an RRSP match 
  • Have an innovative flexible time-off policy
  • Keep you energized with plenty of food and drink
Uplight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.