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Why UMass Memorial Health
At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or “caregiver” fills an important role for our patients and their families every day.
Who is a caregiver? It's not just the person who delivers the care. It's all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands.
We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.
Visit EveryoneEveryday.org to get to know our caregivers.
Who We Are – Our Mission of Care
UMass Memorial Health is the health and wellness partner of the people of Central Massachusetts. Through pain and pandemics, our commitment to our communities never wanes. We use knowledge and innovation to create breakthrough medicine. To create jobs. To make life better for those we serve. We are leaders in the training of physicians and those who work in every facet of health care. We make outstanding care accessible for all, regardless of ability to pay. We stand for quality, compassion, dignity, opportunity and fairness. And we are relentless in our pursuit of healing.
At UMass Memorial Health, we also understand that a person's health isn't solely a result of seeing a doctor for a checkup once a year. While physical health care is a contributor, a person's overall health is dependent on many different factors – from having a home to live in, to having food on their table, to having a job and access to health care and education. As an Anchor Mission organization, we aim to improve the health and welfare of our community beyond our hospital's walls, particularly in those areas suffering pervasive inequality and social disadvantage.
Our Standards of Respect
How we interact with each other, our patients and their families makes a difference. That's why we created clearly defined expectations for how we will interact with each other at UMass Memorial Health. Our six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind, originated from a grassroots effort led by a group of dedicated caregivers seeking to establish how we wanted to treat our patients and one another. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
Diversity, Equity, Inclusion and Belonging
At UMass Memorial Health, we embrace diversity in its many dimensions and leverage those differences to achieve our mission and drive outstanding results. Diverse groups are a powerful force who generate more ideas, make positive changes and help advance great organizations like ours. We are committed to prioritizing, representing and promoting diversity, equity and inclusion in our planning, processes and everyday work as these efforts are essential to achieve our True North goal: to become the best place to give care and the best place to get care.
We are proud the be recognized by The Joint Commission and Kaiser Permanente with the inaugural Bernard J. Tyson National Award for Excellence in Pursuit of Healthcare Equity, an award that recognizes health care organizations leading initiatives that result in measurable, sustained improvements in health equity.
Our Culture of Innovation
At UMass Memorial Health, innovation is part of our DNA. It's how we look at problems and how we solve them. Our focus on continuous improvement – through ideas shared via idea boards, team huddles and our online Innovation Station platform – is how we strive to always do better, for our patients and clients, our community and our workplace.
Since 2013, our health system has implemented and celebrated more than 100,000 ideas (and counting!) from front-line caregivers. We hope you'll help us on our way to implementing the next 100,000 ideas!
Living in the Area
Central Massachusetts is much more than our “service area.” It's a place our caregivers are proud to call home ‐ the very heart of New England, featuring a resurgent Worcester and a surrounding ring of friendly suburbs. The infusion of students, athletics, concerts, exhibitions and special performances put our community in a league of its own.
Access the Education
Central Massachusetts has some of the strongest public-school systems in the nation. In addition to the 47 public schools and 20 private schools for primary and secondary education, Worcester is also home to 13 colleges and universities ‐ including the University of Massachusetts Chan Medical School, UMass Memorial Health's academic partner.
Explore New England
Worcester's convenient location offers caregivers and their families rapid access via highway and commuter rail to the history and excitement of Boston, the beaches of Cape Cod, and skiing and hiking in the Berkshires, the White Mountains of New Hampshire and the Green Mountains of Vermont.
Enjoy the Lifestyle
Beyond the city, Central Massachusetts offers caregivers and their families a wealth of rewarding lifestyle options. From such affluent suburbs as Hopkinton and Harvard to dozens of quiet, rural communities, the region presents a wonderful and varied range of settings ‐ all at a fraction of the cost of living associated with the Boston area.
Things to Do in Worcester
Deemed the new “it” city, Worcester offers great diversity that contributes to the cultural vitality of the region. With world-renowned museums, concert halls, theaters and galleries, as well as diverse performing groups, ethnic festivals and artists of every discipline, you'll always find something great to do and see in Worcester.
The famous “Restaurant Row” on Shrewsbury Street and the annual Taste of Shrewsbury event have made Worcester a culinary destination, with over 100 restaurants opening in the past two years.
The Worcester Art Museum, The DCU Center, The Hanover Theatre for the Performing Arts, The Worcester Palladium, and Mechanics Hall attract art exhibits, off-Broadway shows, music, and more.
Worcester is home of the Worcester Red Sox (WooSox) – for which UMass Memorial Health is the exclusive health care provider – and Worcester Bravehearts baseball teams, and the Worcester Railers hockey team.
Festivals and Events
Farmers Markets, the Worcester Pride Festival, the St. Patrick's Day Parade, the Latin American Festival, the Festival of Lights and New England VegFest highlight some of the area's best celebrations.
Much, Much More
Worcester also offers a burgeoning local shopping scene, over 62 parks, and great transportation options including the Worcester Regional Airport.
Things to Do in Central Massachusetts
Central Massachusetts is a hidden gem, full of art and culture, unique family fun, and gorgeous natural vistas. Here in the heart of Massachusetts, you can go to “sugar camp” at Old Sturbridge Village's living history museum; explore everything from treetops to the solar system at the totally unique indoor-outdoor museum, the Ecotarium; and take on Wachusett Mountain on skis in the winter or in hiking boots the rest of the year. While in Central Mass, don't miss out on the burgeoning culinary scene, the memorable art, or Worcester's live music venues.
For more information on Central Massachusetts, visit these sites:
Discover Central Massachusetts | Visit North Central Massachusetts
We understand that working in the health care field can be both rewarding and demanding — and that a healthy work-life balance is critical to how well you're able to provide time, attention and passion to your job and our patients. Our comprehensive suite of benefits, compensation, development and recognition programs is designed to ensure that balance is always healthy. Click on the below tiles to learn more.
UMass Memorial Health is the largest health care system in Central Massachusetts. We are the clinical partner of UMass Chan Medical School, with access to the latest technology, research and clinical trials.
In addition to our network of fully accredited hospitals throughout the state, UMass Memorial Health offers the region's largest physician network. From our partnership with the University of Massachusetts Chan Medical School and its Nobel Prize-winning faculty to a growing list of well-deserved certifications and awards, UMass Memorial Health is rapidly building a national reputation as one of the most dynamic and exciting destinations for physicians.
Our health system includes four hospitals and behavioral health services:
UMass Memorial Medical Center (Worcester)
Our three-campus, 834-bed academic medical center is the only Level One Trauma Center in Central Massachusetts, providing renowned specialty care in cancer, cardiovascular medicine, emergency medicine, pediatrics, orthopedics, women's health and dozens of other fields.
UMass Memorial Health - HealthAlliance-Clinton Hospital (Fitchburg, Clinton and Leominster)
Our three-campus, 163-bed community hospital is a not-for-profit, full service, acute care hospital that serves the communities in North Central Massachusetts and Southern New Hampshire. As a member of UMass Memorial Health, HealthAlliance-Clinton Hospital offers direct access to the advanced medical technology and specialty services that are part of the region's academic medical center. Our Fitchburg Campus features the most comprehensive, state-of-the-art cancer center in North-Central Massachusetts and Southern New Hampshire.
UMass Memorial Health ‐ Marlborough Hospital (Marlborough)
Our 79-bed community hospital featuring a 10,000-square-foot Diagnostic Imaging Center, one of the most advanced of its kind in Boston's MetroWest region.
UMass Memorial Health ‐ Harrington (Southbridge and Webster)
The newest member of the UMass Memorial Health system, Harrington's 119-bed multicampus community hospital serves patients from more than 25 communities across south central Massachusetts and northeastern Connecticut with a comprehensive array of health care services.
UMass Memorial Health ‐ Community Healthlink (Worcester)
Community Healthlink serves those in need of mental health and addiction services throughout Central Massachusetts. We provide around-the-clock emergency behavioral and mental health evaluation and services, and we connect people with urgent requests for services within 24 hours and routine requests within ten business days.
UMass Memorial Medical Group
UMass Memorial Medical Group, the health care system's faculty practice, is a multispecialty group practice with 1,261 physicians and 1,235 nonphysician staff members. It's one of the largest and most diverse medical groups on the East Coast.
The Medical Group serves as home for the majority of the clinical faculty for the University of Massachusetts Chan Medical School. Comprised of distinguished medical experts with international reputations, members of the Medical Group are educating tomorrow's physicians and working on the treatments and cures that are advancing medicine.
Urgent Care Clinics
Patients can also access convenient, skilled medical care when their primary care provider is not available through UMass Memorial Health-affiliated urgent care centers.