Project Manager - Path Forward Return to Work Program

Professional Services United States


Description

The Path Forward Return to Work program at Tyler Technologies is a 16- week paid returnship for experienced professionals returning to the workforce after taking time off for caregiving. The program is open to individuals who have at least 5 years of professional experience and have been out of the paid workforce for at least two years to focus on caring for a child or other dependent. If you meet these criteria, we welcome you to apply.

At Tyler Technologies we are excited to be part of the Path Forward program because we appreciate the skills you can offer, the perspective you provide, and the contributions you will make. This program offers you a chance to revamp your skills, update your resume with new experience, and make connections with others transitioning back to the workforce. It also offers support through Path Forward, a nonprofit organization on a mission to empower people who’ve been focused on caregiving transition back to the paid workforce.

Tyler Technologies helps governments use data more strategically and effectively in the design and delivery of their programs and missions. Our Socrata solutions support the world’s most ambitious data programs at every level of government. Our clients include the US Department of Transportation, the Department of Health and Human Services’ HealthData.gov; more than half of US States and most major cities and counties.  

Your mission as a Project Manager:

Our Project Managers serve as the expert in Digital Government best practices, developing roadmaps and mentoring clients in effectively executing their initiatives to become a smart government.  They lead our Implementation Methodology, from scoping to launch ensuring clients achieve success during software implementation.  They manage client scoping deliverables in the sales cycle and the implementation deliverables post-sale with concise definitions of outcomes with a set timeline and resource plan to ensure the final solution is highly consumed by client team.

Additionally, Project Managers coordinate technical deliverables defined in the SOW for each client engagement.

With Socrata solutions, now is the time to help governments serve constituents and improve society in the most modern, efficient, digitally-savvy ways possible.


Responsibilities

  • Provide leadership and best practices to our clients for use of Socrata solutions in the public sector.
  • Develop thought leadership on the most productive roadmaps that enable our clients to evolve with Socrata solutions into a smart government along a Digital Government maturity model.
  • Validate a solution design, the business and technical requirements, to assess level of effort and develop an accurate statement of work
  • Solicit clear client goals and objectives using existing product functionality and execute a successful implementation plan with the client
  • Document and deliver with quality and excellence all required documentation/deliverables according to the Implementation Methodology for all client engagements, including statement of work, status reports, program design, test plan, and digital center of excellence.
  • Ensure client success by managing client expectations with regard to schedule, scope, quality, risks, budget and outcomes that ensure high client engagement.
  • Provide day-to-day project management, regular status reports, and manage all communications between project team and client.
    Lead change management process for all activities defined outside of contract scope.
  • Facilitate communication within the development team, manage risks, issues, and approaches appropriately
  • Lead client UX tasks such as user research/personas, information architecture, wireframes, content strategy, etc.
  • Build proactive, positive relationships with the sales team.
  • Accountable for service delivery metric targets for client satisfaction and and implementation success criteria

Qualifications

  • Must possess at least 5 years of professional consulting experience in the software industry and/or client-facing technical program management experience.
  • Solution-oriented
  • Experience in and a passion for helping clients and their organizations improve their ability to use data to drive decisions and optimize their organization's productivity within the public sector including concepts in data-driven decision making, data visualization or related topics.
  • Proven ability to work well independently as well as part of a team.
  • Demonstrated leadership communication (verbal and written) skills.
  • Highly effective collaborator
  • Excellent organization skills and a rack record of developing scopes and delivering projects on time and within budget

Preferred Qualifications:

  • PMP or Agile certification is a plus.
  • Experience in public sector


About Us

Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate more efficiently and connect more transparently with their constituents and with each other. By connecting data and processes across disparate systems, Tyler’s solutions are transforming how clients gain actionable insights that solve problems in their communities. Tyler has more than 26,000 successful installations across more than 10,000 sites, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. A financially strong company, Tyler has achieved double-digit revenue growth every quarter since 2012. It was also named to Forbes’ “Best Midsize Employers” list in 2019 and recognized twice on its “Most Innovative Growth Companies” list. More information about Tyler Technologies, headquartered in Plano, Texas, can be found at tylertech.com. To learn more about our Socrata solutions, visit https://www.tylertech.com/solutions/transformative-technology/data-insights.

Additionally, we aspire to be remarkable: in the culture we create, the products we build, and the services we deliver. We believe a diverse team that embodies different backgrounds and experiences is necessary for us to be the best we can be. Within the company, we pursue a culture of inclusivity by identifying and removing aspects of our culture that stop people from being able to do the best work of their lives in physical and emotional safety, while being their authentic selves. We seek diversity, equity, and inclusion across our organization and in our daily work as individuals.

We are committed to making continual progress in everything that we do.