People Operations Manager
Description
Here at Trade Me we are looking for a passionate and experienced People Operations Manager to ensure our HR operations are seamless, efficient, and aligned with our company values.
We sat down with our Head of HR (Jenna Langdon) to get the inside scoop on what makes this role so essential and what we're looking for in our next HR superstar. Here’s what she had to say:
Why is this role important to us?
"Our people are our greatest asset at Trade Me, and we need someone who can ensure that our HR operations are seamless and efficient. The People Operations Manager will be responsible for performance and remuneration processes, our HR policies, and our Health & Safety committee and compliance. This role is vital to maintaining the smooth running of our HR functions and supporting our people and leaders."
"Our people are our greatest asset at Trade Me, and we need someone who can ensure that our HR operations are seamless and efficient. The People Operations Manager will be responsible for performance and remuneration processes, our HR policies, and our Health & Safety committee and compliance. This role is vital to maintaining the smooth running of our HR functions and supporting our people and leaders."
What does success look like in this role?
"I envision someone who embodies our values and champions them daily. Our ideal candidate will make our HR lifecycle processes easy to follow and valuable. They will keep our stakeholders informed and ensure everyone understands their roles and the reasons behind our initiatives. Additionally, they will maintain up-to-date processes, policies, and information, challenge decisions to improve outcomes, foster a diverse and inclusive environment, and prioritise Health & Safety."
"I envision someone who embodies our values and champions them daily. Our ideal candidate will make our HR lifecycle processes easy to follow and valuable. They will keep our stakeholders informed and ensure everyone understands their roles and the reasons behind our initiatives. Additionally, they will maintain up-to-date processes, policies, and information, challenge decisions to improve outcomes, foster a diverse and inclusive environment, and prioritise Health & Safety."
Can you describe what this role will involve day-to-day?
Absolutely. Here's a breakdown of what the People Operations Manager will do:
Absolutely. Here's a breakdown of what the People Operations Manager will do:
Performance Management:
* Oversee the entire performance process, making it simple and clear for leaders and staff.
* Manage mid-year and end-of-year performance reviews, policy and framework reviews, and create communication and training materials.
* Oversee the entire performance process, making it simple and clear for leaders and staff.
* Manage mid-year and end-of-year performance reviews, policy and framework reviews, and create communication and training materials.
Pay & Benefits:
* Lead job evaluations and maintain rigor in salary setting
* Conduct internal benchmarking, assess roles, and make pay recommendations.
* Stay updated on market trends to ensure we remain competitive.
* Provide advice on pay competitiveness and manage the job database and career level matrix.
* Lead job evaluations and maintain rigor in salary setting
* Conduct internal benchmarking, assess roles, and make pay recommendations.
* Stay updated on market trends to ensure we remain competitive.
* Provide advice on pay competitiveness and manage the job database and career level matrix.
HR Operations:
* Ensure all HR operations are current, easy to follow, and legally compliant.
* Keep leaders updated on processes and policies, and ensure access to the latest HR guidelines and tools.
* Keep the HR team informed on trends and legislative changes.
* Respond to frontline queries according to our policies and processes.
* Ensure all HR operations are current, easy to follow, and legally compliant.
* Keep leaders updated on processes and policies, and ensure access to the latest HR guidelines and tools.
* Keep the HR team informed on trends and legislative changes.
* Respond to frontline queries according to our policies and processes.
Health & Safety:
* Lead the Health & Safety committee, handle incidents, conduct investigations, and advise on best practices.
* Lead the Health & Safety committee, handle incidents, conduct investigations, and advise on best practices.
What kind of skills and experience are you looking for?
"We're looking for someone with at least 8 years of experience in HR Operations roles, particularly in managing HR processes like performance and pay. The ideal candidate should have a proven track record in developing and implementing HR policies, ensuring compliance with legislative requirements, and managing compensation and benefits administration. Experience in Health & Safety programs is also crucial. They should be great at executing work plans, have excellent communication skills, and be highly organised. Additionally, they should be proficient in HR systems and tools and have a solid understanding of employment legislation.”
"We're looking for someone with at least 8 years of experience in HR Operations roles, particularly in managing HR processes like performance and pay. The ideal candidate should have a proven track record in developing and implementing HR policies, ensuring compliance with legislative requirements, and managing compensation and benefits administration. Experience in Health & Safety programs is also crucial. They should be great at executing work plans, have excellent communication skills, and be highly organised. Additionally, they should be proficient in HR systems and tools and have a solid understanding of employment legislation.”
What kind of person would thrive in this role?
"We need someone who takes initiative and can work independently, yet is also a team player. They should be detail-oriented, able to build professional and accessible relationships, and maintain confidentiality in dealing with HR issues. Great problem-solving skills and a determination to find solutions are essential. They should be customer-focused, process-driven, and always looking to improve efficiency and service delivery within HR operations."
"We need someone who takes initiative and can work independently, yet is also a team player. They should be detail-oriented, able to build professional and accessible relationships, and maintain confidentiality in dealing with HR issues. Great problem-solving skills and a determination to find solutions are essential. They should be customer-focused, process-driven, and always looking to improve efficiency and service delivery within HR operations."
We know some candidates can be reluctant to apply for roles if they feel they don't 'tick all the boxes'. If you're excited about this opportunity, we'd still really like to hear from you.
Trade Me is an INZ accredited employer. We truly value diversity and embrace a flexible workplace where people are encouraged to achieve their potential.