Access Center Representative

Non-clinical United States


Description

At Talkiatry, we believe mental health is health. We’re a successful, high growth organization creating the gold standard in mental healthcare and helping people live their best lives. More specifically, we’re solving the behavioral health crisis in America by focusing on high-quality in-network care and proprietary technology that redefines how patients access and receive psychiatric care. The result?  Through a personalized approach, we meet the needs of patients, physicians, and insurance partners while driving down costs and improving care. If you’re searching for a mission-driven rocket ship, this is the one to get on.  

The Access Center Representative provides an excellent experience for patients and providers by fielding and responding to their requests. They help keep provider schedules full and optimized, and guide patients through the intake process.  They also ensure all patients are matched appropriately to a provider, and take care of administrative tasks like faxes, emails, and authorizations.  

Responsibilities:

  • Completes both scheduling functions and registration functions with the patient for an upcoming visit during:  
  • Scheduling: Responsible for timely scheduling, provide callers with important information related to their appointment (i.e., screening scale, directions, etc.)  
  • Financial Clearance: up to and including verifying patient demographic, insurance information and securing payment of patient’s financial liability/performing collection efforts  
  • Make outbound phone calls to patients, pharmacies, or insurance companies    
  • Register new patients in our electronic health records system (e-Clinical Works)  
  • Ensure that providers are scheduled for best use of time (Optimized)  
  • Support clinicians via Microsoft Teams Chat to: Schedule patient follow-up appointments , Reach out to patients who are late to tele visits, Send referral information to patients, Send discharge letters  
  • Monitor and complete tickets in our support ticket system (Zendesk) to: Inform patients of insurance benefits, Respond to patient inquiries, Add copies of insurance cards/IDs to patient documents, Troubleshoot minor technological issues or escalate them to our helpdesk  

Desired Competencies:  

  • Use of an Electronic Health Record (EHR) in your daily work  
  • Ability to work in a production driven call-center environment  
  • Familiarity with working with dual computer monitors (may be required to use dual monitors)  
  • Answering phones and multitasking in a fast-paced clinical practice  
  • Scheduling patient appointments  
  • Insurance verification  
  • Understanding of patient privacy rules and experience in a HIPAA-compliant practice  
  • Strong written and verbal communication skills  
  • Excellent customer service 
  • Understanding of general medical practice workflows  
  • Ability to multitask accurately  
  • Enjoy working in team-based environment 

Qualifications: 

  • Required: High school diploma or GED  
  • Preferred: Two plus years of college (two years in a professional, customer service-driven environment may substitute for two years of college), completion of related medical certification program  
  • Preferred: Telephone/call center experience  
  • Preferred: Pre-registration and/or scheduling experience  
  • Preferred: 2-3 years of customer service experience  

We Offer: 

  • A collaborative, diverse, fast-paced environment in a purpose-driven company; Join a team of 250+ team of difference-makers 
  • Flexible Location: Colleagues work virtually, in the office, or a combination of the two  
  • Opportunity to learn and grow as our organization grows thanks to a best-in-class learning team 
  • Leadership committed to building a people-first, inclusive culture focused on your well-being and supporting your wellness ambitions 
  • Generous benefits including up to 100% of healthcare insurance costs paid from day 1, competitive 401K match with immediate vesting, generous PTO plus paid holidays, and more! 

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us. 

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.