Pre-Sales Consultant

Pre-sales Melbourne, Australia


Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, Microsoft, and Salesforce.
We have an immediate opening for Pre-Sales Consultant (PSC) to join our team in Melbourne. The primary focus of a PSC is to work collaboratively with the Spinnaker Support Account Executives during the opportunity/prospect development process, acting as the technical subject matter expert on a core set of Spinnaker Support product and service offerings. The PSC will advocate our technical capabilities, value proposition, and the service benefits to our partners, prospects and internal sales force alike.
This PSC will primarily participate in the sales process through prospect technical landscape and spend analysis, and technical solution development while acting as the subject matter expert that addresses all technical concerns. This role will support both third party support and managed services sales pursuits.

  • Minimum 5 years Oracle Database, Weblogic and EBS architecture and administration experience
  • Proven experience with Unix/Linux/Windows operating systems
  • Understanding of cyber security customer concerns and how Spinnaker addresses them
  • Experience in a customer-facing, role such as consultant, solutions engineer or solutions architect
  • Excellent soft-skills (Communication, Coordination and Negotiation)
  • Excellent problem-solving skills. Ability to listen and work with customers in order to fully understand the problem or gap facing them and make sure they adopt the best possible solution.
  • Ability to be successful in a team environment.


  • Providing pre-sales technical support to the sales team and prospective clients and customers while ensuring customer satisfaction, through on-line and in person engagement with prospective customers.
  • Acting as a technical resource for sales and marketing.
  • Contribute to the development then subsequent delivery of high-quality technical presentations and/or demonstrations.
  • Be able to articulate Spinnaker’s technical approach to support, while developing actual examples of this support approach.
  • Understand Spinnaker’s pricing model.
  • Understand basic Oracle licensing principles and be able to articular them to prospects.
  • Develop and run proof of concept engagements with prospects with assistance from the delivery organization.
  • Excellent communication skills are required as many engagements are at C-Levels at the customers.
  • Attend conferences, symposiums and exhibitions and speak with prospective customers about Spinnaker.
  • Assist sales with the creation of the scoping/solution sections of proposals, as well as RFP responses.