Description

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, Microsoft, and Salesforce.
We have an immediate need for an experienced Oracle DBA for 3rd Party Support:

• The role is full time & fully remote, but the candidate must be based in Australia
• This position is considered level 3/4 support.
• Occasional after hours, weekends and holidays support for urgent customer issues.
• Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
• Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
• Ability to explain technical concepts to non-technical stakeholders
• Must have ability to work within a close team environment.
• Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.

Core Skills Required

• 10+ years of experience with Oracle Database (spanning versions DB 10,11,12,18,19+ ): configuration, setup, tuning, troubleshooting, backup and recovery
• Oracle RAC / Clusterware: configuration, setup, tuning, troubleshooting
• Performance Monitoring & Troubleshooting: Deep-dive troubleshooting, Expertise in - Optimizing data filtering, i/o bottlenecks, Tuning replicat transactions, Network efficiency, implementing monitoring scripts (Unix/Perl scripting), Goldengate Security setup
• Oracle backup/Recovery – RMAN
• Migration /Upgrade: Db migrations, OEM Migrations, installation/patching
• Of additional benefit (but not must haves):
  • Oracle Goldengate: working knowledge of Active-Active, Active-Passive bidirectional configuration
  • Oracle Goldengate Administration: Managing/Manipulating data, Patching, Extract/replicat, Conflict detection & resolution, security considerations, Configuring manager and n/w communication, Live Reporting, Online Change Sync.