MBA Intern - Product Manager | 25559

Product Santa Clara, California


MBA Intern, Product Manager
Santa Clara, CA or San Diego, CA

Who we are

 Imagine your work day dominated less by emails and spreadsheets and more time given back to you to do your actual job. At ServiceNow, we are making the world of work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done across the enterprise. We are the fastest growing enterprise cloud software company in the world and was recently recognized on Fortune’s Future 50 list ( For us, this is just the start.

Our roles

Inbound Product Manager

  • Evaluate new product lines or emerging technologies including: conducting deep competitive analysis of proposed product ideas, evaluating emerging threats, opportunities, niche players and competitors, assessing sales and customer interest, and building business models.
  • Support product managers in managing existing products including evaluating product financial impact and business continuity, financial modeling, securing support from leadership, and preparing executive-level presentations.
  • Provide operational support, track product key performance indicators, identify product and customer issues, and work with cross-functional teams to resolve issues.
  • Prepare and outline product roadmaps and lifecycle.
  • Influence the strategic direction for selected product lines.
  • Conceptualize new product solutions and evaluate business potential.
  • Manage your projects while constantly being challenged to generate smart solutions 

Outbound Product Manager

  • Drive vision, roadmap, strategy and requirements that meet the needs of our enterprise customers
  • Define the ideal developer experience (internal and external), understand what tools they need and create documentation
  • Work closely with our diverse internal stakeholders to deeply understand and address their needs
  • Be a voice of the customer and provide a business perspective on value during day-to-day development
  • Be a visible product expert, sharing best practices both internally and with customers
  • Work closely with field enablement, sales and customers success to drive adoption

Product Strategy

  • Performing competitive research and identifying emerging market trends
  • Win/Loss analysis to determine ongoing sales dynamics
  • Analyzing business performance to look for patterns and trends in our business
  • Creating, managing, and maintaining analytically rigorous data
  • Creating visuals and infographics to tell the data
  • Contributing to buy-build-partner assessments for must-win markets
  • Developing SWOT analysis vs primary competitors
  • Building multi-year revenue plan with worst/best/most-likely scenarios 

Analytics & Business Operations

  • Conducting statistical analyses to develop sustainable pricing strategies
  • Executing projects involving analytics
  • Identifying data patterns and trends and developing predictive models
  • Creating, managing, and maintaining analytically rigorous data
  • Creating visuals and infographics to tell the data
  • Working with Cross-functional teams to build analysis and offer suggestions to pricing strategies and roadmap
  • Developing and executing SQL queries


Who you are

  • Current enrollment as a first-year MBA degree student majoring in Business or Data Analytics, Product Management, Computer Science or a related field, returning for a final term or year following the summer internship
  • 4-7 years of work experience within Product Development, Product Management, Business or Data Analytics, Consulting, Private Equity, Banking, or a related field.
  • Expertise and/or strong interest in the enterprise software/ SaaS industry a plus



ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or for assistance.