Channel Customer Success Manager – German
Description
NinjaOne's channel is a core growth engine in EMEA, and we're scaling the team to match. As a Channel CSM, you own thesuccess of a portfolio of EMEA resellers, VARs, and distributors — ensuring partners are enabled, active, and growing their NinjaOne practice. Your job is to turn transactional partners into committed, high-performing NinjaOne advocates.
Based in Berlin, you'll be well-positioned to serve our EMEA reseller and distributor network, many of whom are headquartered in or operate through the DACH market.
Location - Remote in Germany
- Own the post-sales relationship for a defined portfolio of EMEA resellers, VARs, and distributors — from onboarding through to long-term growth
- Travel regularly across DACH to meet partners on-site, build executive relationships, and deepen NinjaOne's presence within their organizations
- Drive structured partner onboarding and enablement: product training, certifications, go-to-market workshops, and sales toolkits
- Monitor partner health and activity data to proactively identify risks, close adoption gaps, and prevent churn
- Collaborate with the CAM to identify expansion opportunities: new product lines, upsell moments, and territory growth
- Support partners in building repeatable NinjaOne sales motions
- Run regular QBRs with strategic partners, aligning on performance, pipeline, and joint growth plans
- Support distributors in cascading enablement to their reseller networks
- Act as the internal voice of the partner — feeding insights and escalations to Product, Support, Marketing, and Sales
- Keep Salesforce up to date: partner health, activities, and opportunity tracking
- Other duties as needed
- Proven experience in a channel-facing post-sales role (Channel CSM, Partner Success, Channel Enablement, or similar) in a SaaS or technology company
- Deep understanding of the indirect channel model — you know how resellers and distributors operate and what drives their business
- Familiarity with the DACH channel landscape is a strong advantage
- Happy to travel regularly across DACH — this is a core part of how you'll do your best work
- Commercially sharp: you spot growth signals and translate them into actionable plans alongside the CAM
- Strong communicator and trainer — you simplify complex topics and deliver engaging enablement at all levels
- Data-driven and highly organized, comfortable managing a diverse portfolio across geographies and maturity stages
- Fluent in English and German
- Background in RMM, MDM, endpoint management, or IT management SaaS is a plus
About Us
This position is NOT eligible for Visa sponsorship.
Disclaimer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.