Customer Success Engineer - Analytics

Customer Success/Support Annapolis, Maryland Washington, District Of Columbia Richmond, Virginia


Description

What makes us Qlik?

 

A Gartner® Magic Quadrant™ Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

 

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

 

The Customer Success Engineer - Analytics Role

 

Delivering Customer Success is an important focus for Qlik. The Customer Success Engineer will work closely with customers and cross functionally across Qlik to achieve the customer’s overall analytics goals and outcomes while delighting our customers at every interaction.

 

What makes this role interesting?

 

You will own the technical customer relationship to remove roadblocks and ensure the successful adoption of the software by becoming their trusted Qlik advisor, creating the technical plans to achieve them, and executing and evolving the plan with the customer as they accomplish key milestones on their analytics journey.

 

Here’s how you’ll be making an impact:

 

  • Conduct periodic reviews of the customer’s operations and platform health to make recommendations for improving performance, stability, or adopting new features
  • Support and advise customers with designing, implementing, troubleshooting, and optimizing secure and scalable Qlik platforms for local, cloud, or hybrid environments
  • Run customer technical workshops
  • Advise on Analytic application development best practices
  • Review and monitor high severity support cases and other customer reported issues to drive resolution and proactively identify service improvement opportunities
  • Maintain awareness of customer sentiment around renewal or license risks
  • Work closely with Qlik internal teams to ensure successful customer deployments and account growth
  • Advocate and communicate adherence to Qlik’s best-practices and standards

 

We’re looking for a teammate with:

 

  • Minimum of 5 years of experience managing enterprise infrastructure solutions such as server, storage, network infrastructure, or analytics
  • Bachelor’s degree, preferably in Computer Science or related technical field, or related industry experience
  • Prior technical account management, sales engineer, technical support, or other technical customer facing roles
  • Knowledge of Qlik architecture or other data analytics applications (Tableau, Power BI, etc.)
  • Ability to design and deploy complex solutions on-premise and in the cloud
  • Experience working in Windows and Linux environments
  • Experience with deploying and managing applications in cloud environments (AWS, Azure or Google Cloud)
  • Understanding of data modeling and extract, transform and load (ETL) processes
  • Familiar with enterprise platform topics like High Availability, Disaster Recovery, Load Balancing, and Storage
  • Understanding of application layer protocols, such as HTTP/S, TCP/IP, UDP and Web sockets
  • Experience with SSO-related software such as ADFS, SiteMinder, OpenSSO, Auth0, Okta or other SAML /OIDC providers
  • Knowledge of networking, firewall, and security concepts
  • Familiar with Machine Learning and AI concepts
  • Excellent presentation and communication skills to technical and non-technical audiences
  • Strong client-facing consultative skills
  • Able to empathize with customers, convey confidence, and build relationships

 

The location for this role is:

 

Remote - USA

 

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

 

More about Qlik and who we are:

 

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

 

What else do we offer?

 

  • Genuine career progression pathways and mentoring programs
  • Culture of innovation, technology, collaboration, and openness
  • Flexible, diverse, and international work environment

 

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

 

The anticipated base salary range for this role is $102,400122,400 per year. This position is eligible for a commission within a range of $25,600 – $30,600 per year subject to meeting targets set forth in a sales compensation plan. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package.

 

Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.

 

Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters.

 

If you need assistance applying for a role due to a disability, please submit your request via [email protected]. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

 

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.