Sr Specialist Software Engineer - AML

Support Pune, India


NICE Actimize is comprised of talented, creative and dedicated individuals with a passion for delivering innovative solutions to the market. At NICE Actimize, we recognize that every employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. Come share, grow and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast growing, highly respected organization.

NICE Actimize is currently seeking a self-motivated, proactive, resourceful Product Support Technical Engineer to join our dynamic global Product Support team.



  • 6 to 12 years’ experience Developing Software or with a Software/consulting company along with the exposure to manage the Product and / or Application Support
  • BS / BE degree in Computers or related field



  • Fluency in English language and Japanese will be added advantage


Technical Skills:


      Databases: Oracle, SQL Server

      Operating systems: Windows and Linux.

      Programming language: Java and JavaScript. Scala is a plus.

      Web Technologies: HTML, XML, XSL.

      Experience with customer support

      Proficient with Java, Linux

      Familiarity with servers tuning and solving performance issues



Required Experience :

      Knowledge in Application Servers (Tomcat, JBoss, WebSphere, WebLogic)

      Technical development/debugging and diagnosis skills (e.g. coding, scripting, etc.) 

      Knowledge of application development using OOPS paradigm, Java(mandatory), Scala or any other functional programming language(Optional), JavaScript basics

      Desired working experience in enterprise software applications stack end to end.

      Customers facing exposure in providing Production Support and resolving issues.

      Excellent communication skills

      Pro-active and Team Oriented approach




      Review and investigate issues raised by client and provide accurate guidance based on current documentation.

      Determines technical feasibility by evaluating requirements and analysis as well as proposed solutions.

      Understand client software configuration and customizations done in the following programming languages: Java, JavaScript, SQL, XML to provide the right support.

      Be able to install, configure and customize solutions by following implementation guides and manuals.

      Reproduce client environment data, configuration and setup in order to investigate possible issues.

      Tests and approves software solutions, configurations and customizations.

      Provides information by collecting, analyzing, and summarizing development and service issues.

      Utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process.

      Collaborates and adds value through participation in peer case reviews, providing comments and suggestions.

      Provides reliable solutions to a variety of problems using sound problem solving techniques.

      Performs technical root cause analysis and outlines corrective action for given problems.

      Serve as a mentor to less experienced software engineers.

      Review product and/or application information including manuals and brochures for technical accuracy.

      Demonstrates knowledge in applying good coding practices (clear code and comments)

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.