School Certifying Official

AdministrativeHybrid Remote, United States Scottsdale, Arizona San Diego, California San Francisco, CA Salt Lake City, UT Dallas, TX Chicago, Illinois Seattle, Washington Denver, Colorado Austin, Texas


Description

Essential Duties and Functions:

  • Evaluate the requirements for the University’s receipt of a student’s military benefit(s) by: analyzing and monitoring the student’s enrollment, financial account, other financial aid, and academic records; and interpreting and explaining staying abreast of the changing regulatory environment that may impact the University’s policies and procedures for receiving and processing of military benefits.
  • Process veteran’ affairs (VA) enrollment certifications for eligible students by coordinating with applicable University departments (Registrar, Financial Aid, Student Accounts) and ensuring all benefits and related documentation including certification forms and status change forms are processed timely and accurately. This process entail: interviewing the student/veteran; coordinating benefits delivery with central/regional VA processing office; processing advance payments requests as appropriate, updating Peoplesoft, reconciling with VA certification records, researching history of benefits received: reviewing enrollment reports; and updating student accounts, as required.
  • Coordinate timely filing of all VA documentation ensuring all paper and computer records are adequately safeguarded and properly retained. Assist in the development and revision of office policies and procedures, as necessary. Reconcile all incoming payments and prepare deposit for University Cashier.
  • Attend the necessary Military meetings/workshops, and webinars that impact students benefits and success as well as the University’s compliance.
  • Troubleshoot student issues and assist leaders in working with the military funding sources to investigate and resolve student complaints.
  • Disseminate Shopping Sheets to prospective students and proactive communications to continuing students regarding regulatory changes that impact a student’s eligibility for military benefits.
  • Other duties as assigned on an as needed basis ensuring quality improvements in all aspects of office policies and procedures as well as the regulations for delivering benefits to students.

Supervisory Responsibilities: N/A

Knowledge, Skills, and Abilities:

  • Knowledge of Veteran Education Benefits.
  • Knowledge of other financial aid programs, e.g., Federal Student Aid (FSA), Tuition Assistance (TA), and private education loan, etc.
  • Knowledge of certifying the enrollment status of students utilizing their VEBs.
  • Knowledge of VAOnce.
  • Knowledge of academic and business practices in an online environment.
  • Knowledge of University policies and procedures.
  • Skill in using of Microsoft Office products; especially MS Outlook, Excel, and Word.
  • Skill in supporting a collaborative work environment to ensure the best results for your team and University.
  • Skill in using effective c Listen sensitively and adapt your communication style to your audience, especially during escalated situations.
  • Skill in being perceptive and decisive. Perceives the situation and impact and implications of your responses and decisions. Make well‐informed, effective, and timely decisions; even when data is limited, or solutions produce unpleasant consequences.
  • Skill in de-escalating students as well as mitigating and resolving student complaints
  • Skill in excellent customer service; especially with in oral and written communications.
  • Skill in operating equipment, such as computer, fax, scanner/copier, and texting/phone systems.
  • Skill in utilizing technology, including ability to navigate web sites, perform word processing, create spreadsheets, send e-mail and electronic messages.
  • Ability to recognize when you need reach out to your leader(s), directly or indirectly, to ask for help and/or seek guidance when needed and as appropriate.
  • Ability to comprehend difficult student situations and complex regulatory information in accordance with University policies and procedures and VA regulations, respectively, in terms the respective audiences understand.
  • Ability to travel to conferences, as necessary.
  • Ability to use and facilitate online communications using email and /or other technology-based communication media.
  • Ability to problem-solve and resolve student complaints.
  • Ability to maintain confidentiality.
  • Ability to provide VEB services to students in a physical campus and/or on-line environment.
  • Ability to prepare letters, reports and business correspondence in a professional manner.
  • Ability to collaborate with other enrollment management and financial aid teams regarding other financial aid programs and options; i.e., Federal Student Aid loans and grants, private education loans, internal and external scholarship opportunities, etc.
  • The ability to type, answer inquiries and incoming calls in addition to viewing screens needed to make decisions effecting the financial status and availability of benefits to students.

Education and Experience

  • A bachelor’s degree from an accredited college or university is preferred. An Associate degree from an accredited college or university and/or its equivalent in work experience will be considered.
  • At least two years’ experience or its equivalent in an SCO, VEB specialist, financial aid specialist, or student facing position at an accredited college or University is preferred.
  • Experience with VA Once is preferred.

All documented and relative postsecondary education, work experience, knowledge, skills, and abilities will be considered.


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The National University System is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

The National University System offers a comprehensive benefits package, competitive salaries, and an opportunity to work in an innovative environment that supports diversity. It is our policy to provide equal employment opportunities for all applicants and employees. The System does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, marital status, sexual orientation or any other basis protected by state of federal laws.