Associate Director, Quality Assurance

Student and Finance Advising United States Scottsdale, Arizona San Diego, California San Francisco, CA Los Angeles, CA Salt Lake City, UT Dallas, TX Houston, TX Chicago, Illinois Seattle, Washington Atlanta, Georgia Madison, Wisconsin Provo, Utah Boise, Idaho Austin, Texas Nashville, TN Charlotte, United States Denver, Colorado Colorado Springs, Colorado


What we are looking for

National University is currently seeking a dynamic leader to lead our Quality Assurance team as the Associate Director of Quality Assurance.

This position is responsible for leading a dynamic team of Quality Assurance Specialists. The Associate Director of QA is also responsible for oversight of, and assistance with, monitoring controls that impact the administration of the Title IV Federal Student Financial Assistance programs. Controls include but are not limited to: Reviewing individual student financial aide records; records processed through the Common Origination and Disbursement (COD) system; Return to Title IV Funds calculations; enrollment status reporting; resolution of ISIR C Codes; award calculations; timeliness of credit balance resolutions; the exit counseling process; student financial aid eligibility. This position is responsible for assistance with regulatory interpretations and writing compliance memos, providing subject matter expertise on issues related to Title IV regulations and University processes, training team members and maintaining training materials. Also, the Associate Director of Quality Assurance is responsible for oversight of the reconciliation process and assisting with management of the various audits for which the student and financial services team participates.

Essential Functions

  • Leads the QA team to ensure growth, development, and training of team members.
  • Monitors and interprets changes in legislation specific to the administration of the Title IV programs.
  • Assists in the development of the risk assessment and the program to monitor internal controls as it pertains to the administration of Title IV Federal Student Financial Assistance.
  • Assists with oversight of the reviews of processes and procedures to ensure compliance with federal, state, and organizational policies and regulations.
  • Oversees reconciliation of G5 and tuition posted to student accounts.
  • Assists with system enhancements to the Financial Aid Management System.
  • Provides leadership and guidance for the SAP process university wide.
  • Collaborates and assists with the coordination, preparation, and the organization of data and records for the annual compliance audit.
  • Identifies training needs and assists to provide training.
  • Assists with the development and implementation of online training modules.
  • Maintains training materials including policy and procedures manuals (PPM) and desktop guidelines.
  • Coordinates the onboarding for new team members within the student and financial services team.
  • Oversees follow-up reviews for the remediation effort as needed.
  • Keeps abreast of regulatory changes through daily publications, workshops, and conferences, and through the assistance and the direction of the Director, Quality Assurance and VP of Student and Financial Services.
  • Perform other duties as assigned.
  • Reasonable and consistent attendance to fulfill requirements of the position.
Knowledge, Skills, and Abilities
  • Knowledge of available private, state, and federal financial aid programs.
  • Knowledge of academic and business workings of a higher education institution.
  • Knowledge of University policies and procedures.
  • Knowledge of ED Express software.
  • Ability to travel to conferences if necessary.
  • Skill in oral and written communication.
  • Skill in operating equipment, such as personal computer, fax, copier, phone system.
  • Skill in utilizing technology, including ability to navigate websites, perform word processing, create spreadsheets, send e-mail and electronic messages.
  • Ability to use and facilitate online communications using email and/or other technology-based communication media.
  • Ability to problem solve.
  • Excellent customer service skills.
  • Organized with good time management skills.
  • Detail oriented.
  • Ability to maintain confidentiality.
  • Ability to provide financial aid services to learners in an online environment.
  • Ability to prepare letters, reports, and business correspondence.
  • Proficient with Microsoft Word and other applications in the Microsoft Office suite.
Education and Experience
  • Bachelor's degree from an accredited university required.
  • Minimum of three (3) years of experience in a quality assurance or financial aid position in an accredited college or university preferred.
  • Minimum of three (3) years of leadership experience required
  • Experience with data processing and automated records maintenance systems preferred.
  • Current knowledge of financial aid programs and regulation required.
  • Experience in higher education preferred.
  • Experience working in a technology-driven enterprise preferred.
  • All skills, abilities, and education will be considered for minimum qualifications.

The National University System is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

The National University System offers a comprehensive benefits package, competitive salaries, and an opportunity to work in an innovative environment that supports diversity. It is our policy to provide equal employment opportunities for all applicants and employees. The System does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, marital status, sexual orientation or any other basis protected by state of federal laws.