Re-Entry Enrollment Advisor

Enrollment United States


Description

Position Summary:

The Re-Entry Enrollment Advisor is responsible for contacting and assisting students interested in returning for their degree program. This position interacts with several cross-functional teams within the University including Student Services, Office of the Deans, Registrar’s office, and Financial Aid to problem solve for re-entering students.

 

Essential Functions:

  • Contact prospective re-entry students using various communication channels.
  • Performs all final stages of application and enrollment management on behalf of prospects.
  • Sends acceptance letters and degree plans to applicants.
  • Communicates effectively and continuously with applicants to keep them involved in the final stages of the enrollment process.
  • Answers applicant’s questions and addresses concerns and issues to prepare them to be successful students within the university learning environment.
  • Assists in resolution of technology issues arising from the application or enrollment process.
  • Troubleshoots and resolves customer service issues arising during the enrollment process.
  • Processes first course requests.
  • Facilitates timely communication with new students to ensure successful enrollment handoff to the School’s Academic Advisor.
  • Works with one or more mentors to consistently improve skills.
  • Passes all assessments related to required training.
  • Maintains high level of customer service at all times.
  • Maintains a positive working attitude and provides help to other team members, as needed.
  • Reasonable and consistent attendance to fulfill requirements of the position
  • Other duties as assigned.

 

Supervisory Responsibilities: N/A

 

Requirements:

Education & Experience:

  • Bachelor's degree from a regionally accredited university preferred.
  • Minimum of one (1) years of experience in student support preferred.
  • Call Center experience preferred.
  • Education sales experience preferred.
  • Experience in higher education preferred.
  • Experience working in a technology-driven enterprise preferred.
  • All skills, abilities and education will be considered for minimum qualifications.
  • Enterprise Resource Planning software experience such as Customer Relationship Management (CRM) or Student Information Systems (SIS) experience, highly desirable.

 

Competencies/Technical/Functional Skills:

  • Ability to organize and prioritize tasks without being dependent on tasks being served automatically by a system.
  • Ability to sort and filter Excel reporting with limited help/training.
  • Comfortable with learning various computer software and can articulate to applicants/students how to navigate them.
  • Ability to remain goal-oriented and exceed goals while working in a fast-paced environment.
  • Ability to use and facilitate online communication using email and/or other technology-based communication media.
  • Ability to work well in a team environment.
  • Strong writing skills (grammar, spelling and punctuation).
  • Strong verbal communication skills.
  • Public speaking skills.
  • Excellent customer service skills.
  • Internal drive to meet and exceed enrollment goals.
  • Ability to handle questions regarding various aspects of the enrollment process, including but not limited to scholarships, financial aid, etc.
  • Ability to perform as an effective teammate within the Admissions department and in cross-functional teams.
  • Ability to problem-solve.
  • Ability to understand and interpret the needs of prospective Students.
  • Proficient with Microsoft Word and other applications in the Microsoft Office suite

The National University System is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

The National University System offers a comprehensive benefits package, competitive salaries, and an opportunity to work in an innovative environment that supports diversity. It is our policy to provide equal employment opportunities for all applicants and employees. The System does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, marital status, sexual orientation or any other basis protected by state of federal laws.