AVP, Operational Effectiveness

Enrollment United States Scottsdale, Arizona San Diego, California Los Angeles, CA Salt Lake City, UT Dallas, TX Houston, TX Seattle, Washington Denver, Colorado Tuscon, Arizona Lubbock, Texas Boise, Idaho Spokane, Washington Provo, Utah Bend, Oregon


As part of the Operations function, the Assistant Vice President of Organizational Effectiveness is responsible for leading the team focused on the design, development and delivery of the strategy, processes, programs and tools needed to manage performance, assess potential and develop people. This role will champion the organization’s efforts to drive the training  and culture that allows employees to improve their performance and plan for critical talent both now and in the future to meet strategic business goals. This position reports to the SVP of Enrollment and will have oversight of the learning functions supporting Operations.

Essential Functions:

  • Lead a team of L&D professionals to provide development planning, performance management, functional training support, talent assessment, career development, employee mobility, team building, employee engagement
  • Lead the development, communication and implementation of practical talent solutions that anticipate and act on business opportunities/challenges.
  • Provide strategic direction for the learning and development function and build strong relationships with leaders across operations, HR, SJEDI and other critical functions to support mission and critical business objectives.
  • Serves as the trusted resource within Opeartion regarding talent development, performance management, employee engagement approaches and organizational structure within the department.
  • Champion’s new approaches and solutions that help internal clients grow the business and positively impact the student experience.
  • Works closely with other departments to develop innovative, cross-company people practices that attract and retain a diverse and highly competent workforce. Actively supports the goals of the organization as a whole and serves as an integrator of the efforts and viewpoints of multiple stakeholders.
  • Drives continuous improvement using a combination of process discipline and innovation.
  • Identifies weak or non-existent processes, analyzes organizational impact and takes action to build or strengthen them as needed.
  • Tracks, analyzes and provides reports to measure the effectiveness of operational learning strategies. Links measurement tools to strategic objectives and uses them to assess progress against goals.
  • Reasonable and consistent Attendance to fulfill requirement of the position

 Knowledge, Skills, & Abilities:

  • Strong interpersonal skills and ability to consult with all levels of management.
  • Strong problem solving and design thinking skills.  
  • Proficient with Learning Technologies (Authoring tools -e.g. Articulate Storyline, Captivate), multi-media design, and LMS
  • Proficient with Microsoft Word and other applications in the Microsoft Office Suite
Education and Experience:
  • Master’s degree or other equivalent experience in Organization Development, Organizational Behavior, Industrial/Organizational Psychology or related field.
  • Minimum 15 years’ experience in Organization Development, Talent Management, Learning and/or Change Management.
  • Minimum 10 years’ experience managing people.
  • Experience in higher education preferred
  • Experience working in a technology-driven enterprise preferred
  • All skills, abilities and education will be considered for minimum qualificiations

The National University System is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

The National University System offers a comprehensive benefits package, competitive salaries, and an opportunity to work in an innovative environment that supports diversity. It is our policy to provide equal employment opportunities for all applicants and employees. The System does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, marital status, sexual orientation or any other basis protected by state of federal laws.