CRM Business Systems Analyst

Information Technology United States San Diego, California San Francisco, CA Los Angeles, CA Salt Lake City, UT Dallas, TX Houston, TX Nashville, TN New York, New York Chicago, Illinois Philadelphia, Pennsylvania Seattle, Washington Denver, Colorado Boston, Massachusetts Austin, Texas Tuscon, Arizona Atlanta, Georgia Plano, Texas Orlando, Florida Newark, New Jersey Provo, Utah


Position Summary:

The Business Systems Analyst helps align technical solutions with business needs. Working under the guidance of the Associate Director of Software Development, the Business Systems Analyst coordinates ideas, maintains internal relationships, models business processes, replicates and measures program and project benefits and develops business cases.  The main functions of this role are to interview stakeholders, identify and document requirements, validate business rules, perform testing activities, develop training and technical guides, and support system stabilization, support, and enhancements.

Essential Functions:

  • Oversee design of functional and technical specifications for CRM systems and integrations.
  • Manage development, configuration, and testing of deliverables to ensure quality of System recruiting, marketing, and communication systems.
  • Provide CRM functional back-up to departments when needed, including training the functional analyst and maintaining continuity for the CRM team when positions are open.
  • Analyze systems and make recommendations for leveraging technology to support System initiatives.
  • Advise functional analysts, as necessary, on configuration setups, data conversion requirements and timelines, required reports, creation of test scripts, security requirements, modifications, and customizations.


Supervisory Responsibilities: NA


Education & Experience

  • Bachelor’s degree in business management, leadership, information systems, computer science, or related area. Master’s degree is highly desirable.
  • Three (3) years’ experience as an analyst and/or technical project manager.
  • Four (4) years’ experience with application implementation life cycles, including requirements and gap analysis, application configuration, and product enhancement and support.
  • Coursework and implementation experience with large-scale CRM systems preferred.

Technical / Functional Skills

  • Ability to function independently on project work and to interface with all levels of the National University System organization in carrying out the duties of this position.
  • Must have the ability to work effectively in a fast paced environment with multiple deadlines and frequently changing priorities.
  • Must possess flexibility and versatility in order to contribute to evolving work situations.
  • Excellent demonstrated writing skills.
  • Possess the ability to work with and deal effectively with administrators, staff, and vendors, establishing and maintaining strong positive working relationships.
  • Ability to handle confidential information with tact and discretion.
  • Must have effective teaching, human relations, communication, problemsolving and strong organizational and leadership skills.
  • Must possess the ability to get along with diverse personalities and populations.
  • Must have effective teaching, human relations, communication, problemsolving and strong organizational and leadership skills.
  • Ability to provide service in a courteous, prompt and efficient manner.
  • Ability to develop and use empathetic listening skills, communicate with clarity and maintain an attitude that conveys respect, assistance, honesty and resourcefulness.


  • Software upgrades and maintenance, familiarity with database methodology, project management, application integration design, SQL, SQR, and web services.

The National University System is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

The National University System offers a comprehensive benefits package, competitive salaries, and an opportunity to work in an innovative environment that supports diversity. It is our policy to provide equal employment opportunities for all applicants and employees. The System does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, marital status, sexual orientation or any other basis protected by state of federal laws.