Business Analyst

Information TechnologyRemote, United States Scottsdale, Arizona San Diego, California San Francisco, CA Los Angeles, CA Salt Lake City, UT Dallas, TX New York, New York Chicago, Illinois Philadelphia, Pennsylvania Seattle, Washington Denver, Colorado Boston, Massachusetts Austin, Texas Detroit, Michigan Baltimore, Maryland Atlanta, Georgia New Orleans, Louisiana St Louis, Missouri Orlando, Florida Madison, Wisconsin


Position Summary:

This position is responsible for designing and analyzing business processes necessary to achieve the business goals and objectives.  This position is also responsible for providing subject matter expertise on process knowledge, improvement opportunities, and process performance analysis and measurement. Through knowledge of university systems and consultation the Business Analyst will provide clear and concise documentation to business leaders, I.T. Software Development, and Quality Assurance. A Business Analyst is responsible for UAT (User Acceptance Testing) and to see projects and tasks through the full SDLC (Software Development Life Cycle).

Essential Functions:

  • Participates in the design and enhancement of operational systems, business processes, and reports
  • Prepares for “BRDs” (Business Requirements Document) and “FSDs” (Functional Specifications Document , and recommendations
  • Assesses project and/or business needs and produces supporting data and reports
  • Charts existing business processes in order to define current business activities for the development of procedures and models
  • Manages projects related to suggested changes
  • Research, review, and analyze the effectiveness and efficiency of existing processes and develops strategies for enhancing or further leveraging these processes
  • Prepares recommendations or alternatives for improving processes
  • Develops and documents business processes including documenting business rules, flow charts, and inter-department workflow
  • Owns tasks and projects through full SDLC
  • Prepares UAT test cases and coordinates UAT with business leaders
  • Reasonable and consistent Attendance to fulfill requirement of the position
  • Other duties as assigned.



Education & Experience:

  • Bachelor’s degree preferred; and 3+ years relevant experience in analysis; or equivalent combination of education and experience.
  • Experience in higher education preferred.
  • Experience working in a technology-driven enterprise preferred.
  • Experience working with Salesforce preferred.
  • Experience working with Peoplesoft preferred. 
  • All skills, abilities and education will be considered for minimum qualifications.


Competencies/Technical/Functional Skills: 
  • Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
  • Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
  • Actively seeks to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.
  • Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
  • Working knowledge, principles and practices of office management/systems within a higher education environment, preferred. Demonstrates an understanding of underlying organizational issues.
  • Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook.
  • Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple projects, deadlines and frequently changing priorities.
  • Ability to drive towards achieving measurable and challenging goals to support organizational success. Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals and objectives.
  • Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community.
  • Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.
  • Knowledge of flow-chart software (like Visio)
  • Knowledge of SQL query creation
  • Knowledge of the SDLC process
  • Knowledge of both Waterfall and Agile methodologies

  • #LI-Remote
  • #LI-MK1

The National University System is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

The National University System offers a comprehensive benefits package, competitive salaries, and an opportunity to work in an innovative environment that supports diversity. It is our policy to provide equal employment opportunities for all applicants and employees. The System does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, marital status, sexual orientation or any other basis protected by state of federal laws.