Team Lead, Student and Financial Services

Student and Finance AdvisingRemote, United States


Internal Applicants only 


  • Fulfill current job responsibilities as outlined in the Academic and Finance Advisor job description
  • Ability to pull specific reports and distribute to the team as needed
  • Ability to manage projects and meet deadlines set by the Associate Director
  • Identify current team/individual challenges and work with Associate Director to develop a solution
  • Provide support to all team members and be able to resolve student situations at the lowest level
  • Maintains the highest level of integrity and professional
  • Displays high level thinking and problem solving skills
  • Ability to collect data and present findings to Associate Director as needed
  • Attends and facilitates on going meetings in the Associate Directors absence
  • Reasonable and consistent attendance to fulfill requirements of the position
  • Strong understanding of all degree programs, specializations, and courses.
  • Staying current via self-study on NCU policies, including policy updates.
  • Knowledge of operating systems utilized by team members of NCU, including, but not limited to Internet Explorer and MS Office products (Microsoft Excel, Word, PowerPoint, and SharePoint).
  • Remain solution-focused and professional in all interactions with students and NCU team members, keeping in mind all NCU policies.
  • Demonstrated strong verbal and written communication skills.
  • Skill in operating equipment, such as computer, scanner, fax, copier and phone system
  • Demonstrated time management skills and ability to multi-task and prioritize
  • Ability to facilitate online communication using email and/or other technology-based communication media, including but not limited to: web chat, NCU internal message system(s), Skype, Spark, MS Outlook email.
  • Ability to work well in teams, while contributing to positive and productive team atmosphere, working conditions, etc.
  • Ability to advocate for student without compromising integrity of University
  • Strong understanding of NCU mission, vision, values, goals and strategies that is carried out in the daily tasks and interactions with others.
  • Strong ability to provide friendly student service on all calls and written correspondence regardless of message content.
  • Effective interpersonal, communication and organizational skills.
  • Proficient with Microsoft Word and other applications in the Microsoft Office suite
  • Bachelor's degree required
  • Minimum of two (2) years of experience in academic advising, student services, or training and development in a collegial setting preferred
  • Experience in higher education preferred
  • Experience working in a technology-driven enterprise preferred
  • All skills, abilities and education will be considered for minimum qualifications

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • Good working environment with the absence of disagreeable conditions.
  • The noise level in the work environment is usually moderate.
  • Regular and reliable attendance is required.

The National University System is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

The National University System offers a comprehensive benefits package, competitive salaries, and an opportunity to work in an innovative environment that supports diversity. It is our policy to provide equal employment opportunities for all applicants and employees. The System does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, marital status, sexual orientation or any other basis protected by state of federal laws.