Qualitative Research Analyst

Academic OperationsRemote, United States Scottsdale, Arizona San Diego, California Los Angeles, CA Salt Lake City, UT Dallas, TX New York, New York Chicago, Illinois Seattle, Washington Austin, Texas Atlanta, Georgia


Position Summary

The Qualitative Research Analyst will join a dynamic and diversified team tasked with providing competitive intelligence and innovation research in the Office of Strategy & Innovation. The Competitive Intelligence (CI) Team strives to provide data-driven insights and solutions that inform compelling, innovative and impactful efforts to improve education, learners’ lives, and social justice, equity, diversity, and inclusion. The Qualitative Research Analyst will support the qualitative research priorities of the team, including user research, to better understand our learners, faculty, stakeholders and general research in response to arising needs and ideas. The researcher will design studies, organize and analyze qualitative findings from primary and secondary research, write reports, create and present compelling presentations summarizing results and sharing insights with stakeholders.


Essential Functions

  • Design and implement survey research, perform statistical analysis, and leverage familiarity with higher education data such as IPEDS, BLS, and other market data
  • Adapt to and explore new technologies to improve internal research and educational outcomes
  • Collaborate with a research team to conduct research that focuses on identifying key user experience data and operational insights for institutional stakeholders
  • Curate and evaluate existing literature and historical research to determine knowledge or information gaps
  • Incorporate Office of Social Justice, Equity, Diversity, and Inclusion (S-JEDI) framework into research methodology
  • Adhere to IRB regulations, HHS ethical codes & research standards, and FERPA
  • Establish systems of research requests, priorities, and initiative requirements
  • Identify and integrate data collection or analysis tools and / or technologies
  • Establish, execute, and analyze assessment plans to measure improvements of the user experience over time.
  • Collaborate with all stakeholders to ensure proper alignment throughout the user journey.
  • Collaborate closely with stakeholders to develop a deep and thorough understanding of the client enterprise while leading large, multi-year program initiatives.
  • Deliver recommended action items, schemas, taxonomies, and wireframes based on user research
  • Leverage metrics and analytics from multiple sources to support user experience improvements
  • Demonstrate clear, structured approaches to deliverable creation
  • Compose well-written, relevant, and actionable reports and presentations
  • Integrate qualitative and quantitative intelligence; ensure deliverables are accurate, timely, relevant and reliable
  • Manage projects/tasks in an effective and efficient manner
  • Provide timely and objective responses; demonstrate respect for individuals -approachable, supportive; recognize when training is necessary and take time to train those in need; facilitate resolution of problems encountered by others; help others with research/source strategies and tactics.

Supervisory Responsibilities: N/A



Education & Experience

  • A research portfolio that reflects work as a primary researcher, understanding of valid methodologies, and visualization or reports.
  • A minimum of a bachelor’s degree with 5+ years of experience or a master’s degree with 3+ years of experience in education research, evaluation, psychology, social policy, sociology, psychometrics, or other relevant disciplines.


Competencies/Technical / Functional Skills

  • Understanding of both qualitative and quantitative research methods, and hypothesis testing.
  • Skilled in quantitative and technical support of research, survey methodology and data visualization.
  • Knowledge of and willingness to learn qualitative and quantitative research methods.
  • Strong analytical skills, with demonstrated capabilities interpreting data and qualitative info and distilling into actionable key takeaways.
  • Develops strategic and tactical insights into situations; questions conventional approaches; encourages new ideas and innovations.
  • Ability to generate and/or recognize imaginative or creative solutions to problems that generate successful outcomes.
  • Excellent judgment, listening skills and provide a high level of attention to details.
  • Ability to work on a team and build strong relationships across multiple to execute research projects from beginning to end that will serve institutional needs and provide actionable results.
  • Actively seeks opportunities to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.
  • Demonstrated ability to work collaboratively with various high-level stakeholders who often hold competing interests.
  • Communicates effectively, listens sensitively, adapts communication to audience and fosters effective communication  with others. 
  • Demonstrates the ability to be consistently open, honest and candid when 

communicating with others. 

  • Comfort presenting and defending work in front of others.
  • Ability to manage multiple, simultaneous projects within a strict deadline environment; strong organizational and project management/planning skills.
  • Motivated self-starter who can work independently and collaboratively within a remote team, brings a growth mindset to their work to spur learning and innovation, and understands the currents of change disrupting higher education. 
  • Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
  • Ability to work effectively with adults of diverse cultural backgrounds.


Travel: Some travel may be required.


The National University System is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

The National University System offers a comprehensive benefits package, competitive salaries, and an opportunity to work in an innovative environment that supports diversity. It is our policy to provide equal employment opportunities for all applicants and employees. The System does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, marital status, sexual orientation or any other basis protected by state of federal laws.