Case Manager, Student Wellness

Academic AdvisingHybrid Remote, San Diego, California


Position Summary:

The Case Manager, Student Wellness provides individual support to students through short-term, solutions-focused counseling as well as University and community-based referrals. In this role, the Case Manager will be responsible for providing direct interventions and support for students struggling with mental illness, basic needs, homelessness, domestic violence, substance abuse, suicidal thoughts/intentions, and/or other matters impacting student wellbeing. The Case Manager will be well versed in public and private forms of basic needs support in communities across the country and will assist the Associate Director of the department with maintaining accurate records of referral options organized by geography and student need.  The Case Manager will also provide training, consultation, and support to faculty and staff across National University in an effort to foster a supportive community of wellness.


Essential Functions:

  • Manage active caseload of students, providing brief solutions-focused counseling.
  • Respond to new student referrals in a timely manner and facilitate either ongoing services or referrals across university resources.
  • Provide asynchronous support to students using the institutions online mental health support program.
  • Provide student wellness relevant trainings to both students and employees.
  • Provide email, phone, and text message support as needed to students, faculty, and staff.
  • Directly assist students in understanding and making informed decisions regarding University policy and procedure as related to personal wellness and emergency situations.
  • Assist the Associate Director in creating and maintaining up to date resource lists/databases for both employees and students.
  • Assist the Associate Director in responding to and otherwise managing communications through the department email cue.
  • Assist the Associate Director in the identification of and response to students of concern (suicidal thoughts/intent and/or threat to others).
  • Other duties as assigned.


Supervisory Responsibilities: N/A



Education & Experience:

  • Bachelor’s Degree required (preferably in social work, psychology, public health, or related field)
  • Minimum 2 years’ experience providing support services and working with adult student populations
    • Military experience preferred


Competencies/Technical/Functional Skills:

  • Develops and maintains effective working relationships with team members, internal partners, customers and other using strong interpersonal skills. Obtains cooperation from others; seeks and encourages win-win alternatives. Works effectively with people outside formal authority to accomplish goals.
  • Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
  • Demonstrates consideration for the feelings and needs of others. Exhibits consideration for the impact of his/her behavior on others. Maintains and enhances others’ self-esteem. Listens and responds with empathy. Acknowledges others’ limits and avoids pushing too hard.
  • Makes the best decision based upon a mixture of analysis, knowledge, experience, and judgement in a timely manner. Applies both rational and creative processes to identify unknown root causes of problems. Based on the situation, decides the best course of action, implements the solution, and follows-up to see how it’s working. Calculates and evaluates the long-term consequences of a decision.
  • Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks. Stays with a problem/line of thinking until a solution is reached or no longer reasonably attainable.
  • Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
  • Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook.
  • Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community.








The National University System is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

The National University System offers a comprehensive benefits package, competitive salaries, and an opportunity to work in an innovative environment that supports diversity. It is our policy to provide equal employment opportunities for all applicants and employees. The System does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, marital status, sexual orientation or any other basis protected by state of federal laws.