Director of Military Enrollment

Enrollment United States San Diego, California Dallas, TX Houston, TX New York, New York Philadelphia, Pennsylvania Seattle, Washington Denver, Colorado Boston, Massachusetts Austin, Texas Memphis, Tennessee Atlanta, Georgia Mesz, Arizona Corpus Christi, Texas Fort Wayne, Indiana Buffalo, New York Baton Rouge, Louisiana Fort Lauderdale, Florida Fort Collins, Colorado Alexandria, Virginia Bridgeport, Connecticut


Position Summary:

This position is responsible for supporting the Vice President of Enrollment on new student enrollment growth for the expansion and growth of military, veteran, spouse and dependent enrollment opportunities. The Director will collaborate across modalities for students including online hybrid and in person as well as all departments within the military. Works with others to develop, implement, and manage operational standards and procedures across the military enrollment operations. Director of Enrollment is responsible for ensuring organizational and regulatory compliance standards are being met within the Enrollment process. Collaborates with the Vice President of Enrollment (as well as other relevant shareholders) to set, monitor and provide overall direction for Enrollment office. As a leader, operates at the highest level of integrity while providing inspirational leadership by serving as a role model for all team members.


Essential Functions:

  • Collaborates with AVP of Enrollment in developing and delivering a yearly, monthly and weekly strategy to ensure Enrollment objectives are met. Measures delivery against forecast. Ensures Admissions Enrollment teams provide high quality service to prospective students. Reviews daily and weekly customer service standards with enrollment. Submits reports, observations, forecasts and other documents as required accurately and on time
  • Leads smooth day-to-day operational efforts of Enrollment team. Determines staffing level needed to meet goals and budget
  • Actively recruits, hires, trains and develops new team members
  • Coaches and develops Associate Director(s) of Admissions/Enrollment, Team Leads and a team of Enrollment Advisors/Specialists to meet performance expectations and prepare for future opportunities within the University
  • Uses interview observations and auditing phone calls, actively coaches direct reports to improve skill sets and customer service levels. Thoroughly completes required phone and interview observation forms
  • Influences campus management team to ensure adequate resources are provided to meet application goals
  • Monitors team performance and identifies areas for team growth and development
  • Collaborates with the campus Financial Aid, Admissions, Registrar to periodically assess state of enrollment team performance and progress is in alignment to the organization’s objectives
  • Completes other projects and duties as assigned
  • Develops and implements short- and long-term strategies to enroll prospective students
  • Develops and implements new processes and systems to improve overall Admissions/Enrollment effectiveness
  • Ensures performance and service standards are met by the Enrollment team
  • Other duties as assigned or needed


Supervisory Responsibilities: This position has supervisory responsibility Associate Director of Admissions (ADOA) (2-5) and second level supervisory responsibility for the Enrollment Advisors under the ADOA.




Education & Experience:

  • Bachelor's degree required
  • Master's degree preferred
  • Seven (7) years Enrollment, Admissions, or Sales/Operations experience
  • Five (5) years leadership experience preferred
  • Experience in higher education preferred
  • Experience working in a technology-driven enterprise preferred
  • All skills, abilities and qualifications will be considered for minimum requirements
  • Retired veteran preferred

The National University System is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

The National University System offers a comprehensive benefits package, competitive salaries, and an opportunity to work in an innovative environment that supports diversity. It is our policy to provide equal employment opportunities for all applicants and employees. The System does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, marital status, sexual orientation or any other basis protected by state of federal laws.