Accounts Manager, WES

Operations United States Scottsdale, Arizona San Diego, California Los Angeles, CA Dallas, TX Las Vegas, Nevada Seattle, Washington San Francisco, CA Denver, Colorado Austin, Texas Boise, Idaho Houston, TX San Antonio, Texas Bend, Oregon Tuscon, Arizona Chicago, Illinois


Description

Position Summary:

The Account Manager for Workforce Education Solutions serves in key positions for growth and outreach. A successful regional team makes connections with its customers and creates long-lasting relationships. The Account Manager will be responsible for maintaining these connections with larger, strategic accounts. They should be a self-starting professional with a proven track record in organization growth.

 

This individual will be responsible for the support and project management of designated educational partnership accounts and includes student recruitment initiatives for the University at each account. Help manage multiple projects and work streams, drive follow ups and deliverables across internal and external cross functional teams, identify and implement process improvements to optimize and scale the day-to-day strategic relationships. Duties include but are not limited to activation, service, fulfillment, communication, and execution of all elements of partnership agreements.

 

Workforce Education Solutions is the growing B2B division within the National University System that seeks to meet the economic and industry needs by developing educational partnerships for industry and community partners to advance careers and fill future job demands.  

 

Essential Functions:

 

  • The Account Manager is responsible for supporting the B2B accounts.
  • Responsible for not only securing the Educational Partnership Agreement for accounts but also for managing the onboarding of the account.
  • Will follow-up on a regular basis with the accounts to determine what additional support is needed to ensure fidelity in implementation.
  • Constantly build and improve company image and look for more ways to further its promotion.
  • Play an important role in marketing to bring in more student enrollments.
  • Communicate with the President and Director frequently, provide consistent and thorough updates, & build a strong rapport across the region and across departments at NU.
  • Collaborate with the Ambassadors, the Regional Manager, and the Director to maximize communication channels within the organization.
  • Work with coordinators, business experts and management analysts in dealing with the technical aspects of the region and specific requests.
  • Analyze problems and methodical approaches to maximize the efficiency of the operations.
  • Work closely with the account team to define project scope and requirements.
  • Monitor and communicate partner feedback to maintain integrity of all relationships.
  • Managing the input of data for educational partnership outreach using a lead management/CRM system to track strategies and produce reports by source, location, etc. using analytical tools and other applicable technologies to analyze and communicate results/performance of strategic partnership efforts.
  • Communicate and document project status and strategic recommendations to clients and team members on a regular basis; escalate issues accordingly via the appropriate channels.

 

Supervisory Responsibilities:

No direct supervisory responsibilities.

Requirements:

Education & Experience

  • Bachelor’s Degree or equivalent in Business, Marketing or relevant field is required.
  • Master’s Degree is preferred.
  • Three to five (3-5) years’ work experience to include project management, account management or data management.
  • Experience working with large corporations and/or larger organizations, ability to coordinate teams, large accounts, and the resources needed to support and sustain long term implementations.
  • Proficiency in Windows-based applications including Word, Excel, Office, PowerPoint and contact management software.
  • Basic understanding of project management tools a plus.

 

Skills

  • Demonstrated ability to set and reach goals, self-motivated; goal and client service oriented; professional image and demeanor.
  • Possess the drive to connect with people, helping individuals obtain a quality learning experience that will assist them in moving forward in their career assisting organizations in meeting workforce development needs.
  • Strong interpersonal, communication and collaboration skills are necessary, as is the ability to represent the WES professionally and credibly within the System community and throughout the community-at-large.
  • Candidate must be able to communicate and work with individuals from diverse backgrounds and experiences.
  • Requires the ability to work with broad parameters and with little supervision; demonstrated ability to initiate, conceptualize and complete projects with little oversight.
  • Ability to manage day-to-day project work from inception to completion including project planning, project resourcing, project coordination, and project/meeting documentation.
  • Initiate and maintain constant communication and excellent business relations with all corporate partners and prospects.
  • Create, communicate, and manage project schedules, budgets and expectations; includes invoice tracking.
  • Ability to politically navigate through an organization to interact with key decision makers and other executives.
  • Ability to communicate professionally, persuasively and confidently over phone, e-mail and in face to face appointments.
  • Proven track record of successful of achievement of assigned goals.
  • Ability to work collaboratively and effectively across departments, functions, cultures and time zones.
  • Exceptional customer service skills.
  • Strong research skills and ability to identify client needs.
  • Handle public relations and client relationships.
  • Outstanding needs analysis and problem-solving skills

 

Competencies

  • Excellent verbal and written communication; strong attention to detail.
  • Relationship building- Ability to reach out and work with diverse groups.
  • Collaboration - Supports a collaborative work environment to ensure the best results for the team and company.
  • Organized with strong planning and time management skills.

The National University System is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

The National University System offers a comprehensive benefits package, competitive salaries, and an opportunity to work in an innovative environment that supports diversity. It is our policy to provide equal employment opportunities for all applicants and employees. The System does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, marital status, sexual orientation or any other basis protected by state of federal laws.